I ordered a dress from River Island for my bachelorette party. I waited very excitedly for it to arrive all the way from England as I am in America. When I got to me, they had sent me the wrong item. It was a men’s extra large T-shirt. When I first contacted them about this, they try to make me pay for the return when they were the ones who made the mistake. After talking to multiple customer service agents they provided me with a return slip to mail it back to them free of charge. I mailed the return back to them (the returning item was the incorrect item that they sent me instead of the dress). It has since arrived, and I have gotten confirmation email that it has arrived at their facility. Yet I still do not have a refund for the dress that I ordered, and was never actually sent. And I still have a charge of over 100 from them on my account from some thing that they never actually provided and I still don’t have a refund. I originally placed my order in December. It is currently April. I’ve talk to multiple customer service representatives with them. None have helped. I have never in my life had such abysmal service.