I'm a regular customer with River Island and usually looking for discounts or sales. Last purchase was 15% off of men's wear when £50 spent. The discount code didn't apply even though I had the amount and the items were full price. I rang customer service twice and both times they told me that I will receive an email with confirmation; nothing. I rang today again with the same issue that wasn't solved and one of the representatives asked me if I can provide evidence of the discount code which was on the website. Of course not, because the discount code has expired. When the code was on the website nobody asked me to show evidence of the code only when it's disappeared. Poor customer service be aware when applying codes.