Worse online purchase/store collection ever. Had to make several trips to Leeds River island store to collect a item which showed delivered on tracking yet wasn’t at store to collect. Having decided it was a waste of time I initiated a refund. Called customer service 18th June to be told will receive refund in 10days. Been 14days yet still no refund in account. Spent 20mins waiting to get through to customer service again to be told another 10 days. Terrible terrible terrible so much trouble just to purchase some sandals from a major high street brand. Wished I checked their awful online reviews before Ordering. This company has no credibility for me.