I have always shopped at River Island and when I moved to USA and saw they shipped here I decided to order. I have tried to email them 3 times about an order I placed in June it is not September. I never received a response so decided to call. I was then told by a rude associate I would have to further wait for a refund. On the tracking the package is still in same location it has been for past 3 months so I think a refund should have been processed instantly as an investigation had already been initiated in August. When I asked him why no one had responded to my email he told me they are back up. So realistically am I meant to wait another 3 months for my refund. This is unacceptable.