I placed an order on the 24th November. Which did not arrive and I was told it had been lost and it would be refunded and I would have to reorder the items. This was after 2 weeks of waiting. Which I did and they were supposed to be delivered but they did not arrive again. So I phoned again to be told it had been despatched and they would check with the carrier. I then received an email telling me my items had been returned and a refund raised. With no explanation, I needed the items for a birthday present and I ordered them a month in advance. M&S lost my parcel too, but they had my parcel reordered and delivered to me the next day. River Island need to up there game. It has put me off ordering from River Island again.