I went into the Silverburn store yesterday. I saw a lovely coat for 70 pounds I was going to purchase. Then my sister pointed out huge creases down the back of the coat going into the front. No more size 12's available, but checked the other sizes and they were just as bad. Spoke to a worker in the shop who told me that they come in like that and they do not have a steam machine or time to fix them. Shocking that your company expects customers to pay a lot for a winter coat in that condition. I then purchased my coat from a very well estsblished retailer who takes pride in putting the customer first and would absolutely never put goods out in that condition. Your loss.