I returned a pair of sandals in January using River Islands return portal. It was confirmed as received and the email stated I would receive my refund within the next 10 work days. I have never received this and I am still waiting now. I have spoken to numerous “customer service” agents who keep repeating policies to me and not even acknowledging anything I have said about Royal Mail not providing me with a paper receipt as the receipt was sent via ReBOUND to my email. River Island have confirmed an error has been made as my return had not been scanned in at the warehouse even though it’s been received yet still refusing to process my refund. Absolute joke and customer service is shocking!!!