thievery at its best.....i ordered 12 items in a usa size 4 that is equal to a uk size 8, everything arrived in a uk size 6. i sent items back via their prepaid postage with USPS item arrived with days of posting I tracked items straight to the address. 2 weeks later no refund. i contacted them and as told that item were not returned and i need to fill out a form stating items weren't returned so they can asses and think about giving my money back. NEVER ORDER form this store they are crooks......order from NEXT UK they never mess up orders and customer service is awesome....