Do not order from River Island. I ordered a jacket and chose the express shipping option ($15 USD) because it said it would be here in 2-3 days. I ordered it on February 25th.. Today is March 12th and River Island customer service has been a nightmare. I've contacted them 5 times now - through email since they do not have a US phone number to call. Every time I email them it takes 3-5 days for a response. They keep saying they can't find my order # even though it shows on my online account and I was charged for the item. If you're expecting to get something quick DO NOT ORDER. The WORST system of customer service I've ever experienced. I will never buy anything from this site again.