I purchased a pair of men’s trousers online, in the store, with the help of the shop assistant as the store did not have the item in the store. She mentioned that the item could be returned, as normal online purchases, for a full refund, if it was not suitable. The item did not fit and so I returned it, via mail, at my own cost, using their labels etc. It took approximately 14 days for River Island to send me a notification and a GIFT CARD in lieu of a refund to my card!!!! Apparently the store assistant failed to inform me that if you make an online purchase in store, you have to return it TO A STORE to get your refund. This is outrageous!!! Last time I ever purchase anything at River Island. No wonder the High Street is dying!!