Shocking'returns policy'.I purchased a pair of blue jeans just before Covid19 lockdown.I realised quickly that I had already an identical pair and planned to return them.(I am continuing to shield due to an underlying health condition.)On a rare visit out to R I in Huddersfield and Halifax town centres' recently, I was categorically told that I couldn't exchange them for a black pair..(I had lost the receipt and I do realise that RI didnt have to do anything.However, I did think that in these unusual times , and under the circs that they would extend some goodwill.No!!! .At both stores the staff were abrupt and unbending, patronising and mildly arrogant....I literally cannot believe that a company as big as R I couldn't do a like-for-like swap for me.Im shocked and disappointed.Ive shopped at RI for years, but probably never again...