I had ordered from SHEIN like around 4-5 times and it's a miss or hit purchasing from SHEIN. Was trying to return 3 items from my last order in May and I had sent all 3 items altogether back to SHEIN. I got my money back from the first 2 items really quickly but it took like forever for the last item to be refunded. So I contacted the support and they told me they had never received it and asked me to check at my side. I am pretty sure I sent all 3 in ONE PACKAGE - chances are that they had lost my item during the unpacking process! Really disappointed and I had to reconsider and hesitant ordering from them again!