Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,598 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best offers and prices”

Helpful Report

Posted 16 hours ago

“I have been waiting for a refund for over 1 1/2 months. Not impressed. Would do 0 stars but I need to add at least 1, so you get a 1.”

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Posted 2 days ago

“I placed an order with Shein in April but never received it. The carrier, GLS, mistakenly marked the package as delivered. After contacting GLS, they admitted the package was never delivered and was in fact lost. They offered to reimburse the value of the lost order, but since the shipping contract was made with Shein, the claim must be submitted by them. I’ve repeatedly asked Shein to resolve the issue with the carrier, but they have refused to take any action. Their customer service has been entirely unhelpful. Despite clear evidence that the package was lost, Shein refuses to compensate me. Furthermore, they continue to insist that I should confirm my address and check if the package was delivered to my neighbors. The whole experience has been incredibly frustrating and unacceptable.”

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Posted 2 days ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

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Posted 4 days ago

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Posted 4 days ago

“Love this shipping to Europe always on time and the outfits that I bought always comes like I wanted”

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Posted 1 week ago

“Shein split my order into 3 packages, 2 arrived OK but one is lost it seems. Evri does not have a tracking update for 1 week now snd nobody at Shein seems bothered. Nobody is helping. Nobody is trying to find out where my parcel is, nobody offered to send a replacement package. No phone number for them, chat doesn't work once you open a ticket but no update on the ticket either! Yesterday finally someone from Evri got back to me admitting they "misplaced" my parcel. But what do Shein do? Instead of refunding or sending a replacement order they tell me to wait another weekfor the delivery that they said would come no later than 05/06!”

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Posted 1 week ago

“I don't have any bad experience with shein”

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Posted 1 week ago

“I returned 6 items 46.42 refunded into a wallet,no good to me.i wanted refund to my payment method.rude customer services who cut you off and don't want to talk about it.i don't wish to purchase any more of your tacky items.i want my refund.awful company.”

Helpful Report

Posted 2 weeks ago

“I returned 8 items but did not get the refund inspire of several email sent, they keep on saying that I have to update my account details but I did not asked more but to refund on the same account they charged me. I’m not satisfied with their services and I’ll never shop from them at all. Please, refund my money.”

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Posted 2 weeks ago

“I placed two orders that I didn't receive the merchandise for. They do not want to refund or credit me. I have proof and they don't want to honor it!”

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Posted 2 weeks ago

“Ordered 6 items , only one pair of loose fitting trousers suitable to wear . The rest either too big or too small . Tried to navigate their site to return items . Not easy plus they want photos included . Total nightmare . Still haven’t managed to get it sorted”

Helpful Report

Posted 3 weeks ago

“Customer service is truly shocking with this company. Peter, the customer service agent. repeatedly told me to wait when his colleague the day before said to get in touch today at 9am. There's no communication and they make up policies on the spot it seems. Peter was so condescending too when I wanted answers and it did not give me a good impression of the company.”

Helpful Report

Posted 3 weeks ago

“1st order was delivered quickly, but had someone else's name on a Walmart. Com box. Thankfully Walmart told me I could keep it. It turned out to be my order. The second was delivered in 2 separate parts. Box#1 was supposed to be a plant stand, and supposedly delivered to my mailbox. I contacted usps. They confirmed it was not my address on the package, was not delivered to me, but would not disclose the actual name or address on the package. Package 2 of 2 was clothing, the sizes definitely were not as described on the website...everything was huge!. My last order was sent with FedEx. I didn't get informed of a delivery until 6 days after. The picture shown on FedEx definitely was not my porch. FedEx confirmed it was not my name and address associated with the package. Through my own checking, and clicking I found an email address associated with the package delivery. I sent an email, and the lady messaged me back. She said she only received her own order, and not my coffee maker. This is ridiculous, and no way to conduct business.”

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Posted 3 weeks ago

“SHEIN allows for young teens or adults to get affordable clothing, accessories and etc. I have a single mom so I love that SHEIN is there so she can buy from home and cheap for me and my brother.”

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Posted 3 weeks ago

“I rarely leave negative reviews, but my experience with SHEIN's customer service has been extremely frustrating. After spending a significant amount of money on multiple purchases, I expected at least a basic level of support—especially when issues arose with the products. Unfortunately, not only was the customer service unhelpful, but they also failed to provide any real resolution or even acknowledgment of the problems with my order. What’s worse, despite my loyalty and the large amount I’ve spent, I haven’t received any form of discount, reward, or even a gesture of appreciation. It feels like once the purchase is complete, the company completely disconnects from the customer. No follow-up, no help, and definitely no consideration. I hope SHEIN takes customer loyalty and satisfaction more seriously in the future. Until then, I’ll be reconsidering where I shop.”

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Posted 1 month ago

“I love SheIn I have made many orders all arriving by the time it says sometimes before the quality of what I have bought was a good standard and sizing was accurate.”

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Posted 1 month ago

“Found a cute summer dress and it arrived in good condition. Stitching was decent for the price.”

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Posted 1 month ago

“I have bought sooo many items from SHEIN. I tried to return an item through the website but couldn’t so contacted customer services who advised to post it but add photo and video evidence while returning it which I did, but SHEIN have refused to refund me. SHEIN CUSTOMER SERVICE IS REALLY BAD.”

Helpful Report

Posted 1 month ago

“My last order in Feb 2025 I had 2 dresses out of 6 purchased not fitting so I requested a return. Return was finalized and accepted March 1st and I've still not received my money back. It is almost May. It has said money was returned in march which it wasn't and no customer service available to speak to. I ordered many times and this was my first return. I'll never shop at shein again, they lost a valuable customer over $39.00”

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Posted 1 month ago

Shein is rated 1.9 based on 1,598 reviews