Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,608 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Senja

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Shein 1 star review on 18th February 2025

Sinit Kesete

Shein 2 star review on 26th January 2025

CAE

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price amount and quantity is the best in your budget”

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Posted 1 day ago

“You are rubbing Costumers”

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Posted 3 days ago

“I spent over a $100.00. The items are all junk. Cheaply made and look nothing like the pictures. I can't figure out how to get my money back. NEVER AGAIN will I order from this trash company!!!!”

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Posted 4 days ago

“I purchased a popover pan and waited a couple weeks for it to arrive. Today I get a notice that my refund has gone thru. I never asked for a refund and I checked my credit card account and NO refund was shown. I was expecting this pan a while ago and I held out because it was supposed to be here a while ago. I kept checking the portal to see where it was and it NEVER left the warehouse. Very disappointed and won't shop with them again.”

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Posted 1 week ago

“really nice and affordable clothes true to size and really nice material. Other things form they have really good quality.”

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Posted 1 week ago

“If it were possible to give 0 stars I would. I purchased an item that was never delivered and when I contacted customer service they asked me to send proof that it was not delivered. The only proof I have is that I did not receive the product.”

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Posted 1 week ago

“I am missing two items that I ordered from SHEIN. They refuse to refund me or resend the missing items.”

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Posted 1 week ago

“the customer service is horrible! they don't want to listen to you or help you.”

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Posted 1 week ago

“The app is too busy, congested and they are always trying to sell something else. I’m just trying to return an item and get a smaller size, and it’s so complicated. I ordered a smaller size, however I can’t find how to return the incorrect size. I would like to speak with someone but can’t find a phone number. Chat does not work because they don’t understand my issue!!!!”

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Posted 2 weeks ago

“SheIn became a terrible company to shop for !!! I returned 4 items in one bag and they refunded only 1 and they said that 3 did not come !!!! I am disputing my payment with my bank. No customer service to talk about this problem,”

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Posted 2 weeks ago

“Best offers and prices”

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Posted 3 weeks ago

“I have been waiting for a refund for over 1 1/2 months. Not impressed. Would do 0 stars but I need to add at least 1, so you get a 1.”

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Posted 3 weeks ago

“I placed an order with Shein in April but never received it. The carrier, GLS, mistakenly marked the package as delivered. After contacting GLS, they admitted the package was never delivered and was in fact lost. They offered to reimburse the value of the lost order, but since the shipping contract was made with Shein, the claim must be submitted by them. I’ve repeatedly asked Shein to resolve the issue with the carrier, but they have refused to take any action. Their customer service has been entirely unhelpful. Despite clear evidence that the package was lost, Shein refuses to compensate me. Furthermore, they continue to insist that I should confirm my address and check if the package was delivered to my neighbors. The whole experience has been incredibly frustrating and unacceptable.”

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Posted 3 weeks ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

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Posted 3 weeks ago

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Posted 3 weeks ago

“Love this shipping to Europe always on time and the outfits that I bought always comes like I wanted”

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Posted 1 month ago

“Shein split my order into 3 packages, 2 arrived OK but one is lost it seems. Evri does not have a tracking update for 1 week now snd nobody at Shein seems bothered. Nobody is helping. Nobody is trying to find out where my parcel is, nobody offered to send a replacement package. No phone number for them, chat doesn't work once you open a ticket but no update on the ticket either! Yesterday finally someone from Evri got back to me admitting they "misplaced" my parcel. But what do Shein do? Instead of refunding or sending a replacement order they tell me to wait another weekfor the delivery that they said would come no later than 05/06!”

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Posted 1 month ago

“I don't have any bad experience with shein”

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Posted 1 month ago

“I returned 6 items 46.42 refunded into a wallet,no good to me.i wanted refund to my payment method.rude customer services who cut you off and don't want to talk about it.i don't wish to purchase any more of your tacky items.i want my refund.awful company.”

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Posted 1 month ago

“I returned 8 items but did not get the refund inspire of several email sent, they keep on saying that I have to update my account details but I did not asked more but to refund on the same account they charged me. I’m not satisfied with their services and I’ll never shop from them at all. Please, refund my money.”

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Posted 1 month ago

Shein is rated 1.9 based on 1,608 reviews