Shein Reviews

Name: Shein
Rating: 1.89

1.9 Rating 1,646 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 1st September 2025

Anonymous

Frances Sherwin

Anonymous

Anonymous

254

Anonymous

Anonymous // 01/01/2019

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“Products take forever to receive with no option to cancel order. Still waiting on mine 6 weeks now”

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Posted 15 hours ago

“As shown for gift all fake as written by chat”

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Posted 1 day ago

“Item was delivered to wrong address. Photo taken by delivery company (Yodel) as “proof” of delivery was not my front door. My door is no. 32A, package was delivered to no. 33 (actually, not immediately next door but a few doors away). Yodel also claimed that the parcel was signed for, yet they left it hanging out of the letter box from where it was no doubt very quickly stolen. Yodel have yet to provide me with a copy of the signature, probably because they never got one. Neither SHEIN nor Yodel have accepted responsibility for their mistake insisting the parcel was “signed for and successfully delivered”. Despite sending photos of my front door and photos of the wrong door taken by Yodel, they both maintain the parcel was successfully delivered. I have been buying from SHEIN for years, but I will not be buying from them again. It’s just too risky and I am annoyed at their indifference to me as a longtime customer. I definitely do not recommend!”

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Posted 3 days ago

“I will never order from Shein again. Every single item was billed higher than I bought it for”

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Posted 3 days ago

“Avoid at All Costs! I'm extremely disappointed with the service I received from this company. The customer service team is virtually non-existent. I've tried calling multiple times, only to be cut off mid-conversation or left waiting for hours on hold with no resolution. When my package was delivered to completely the wrong address (in a different area!!!), I provided ample evidence to support my claim, but the team showed no interest in helping me resolve the issue. They kept asking for additional information, only to request something else after I'd provided it. It was like they had no intention of assisting me. To make matters worse, they refused to refund me for items that were never delivered. The complete disregard for customer satisfaction is staggering. I would strongly advise anyone considering doing business with this company to think twice. Avoid them at all costs!”

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Posted 5 days ago

“Item received is not the same as item shown on Shein website.”

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Posted 6 days ago

“Order GSH1W351Q00NQ8S Paid for my order, never received it. Shein claimed delivery with a “signature” they can’t prove. First time shopping, last time. Be warned — they push blame onto customers. No refund, no replacement — zero duty of care. Make sure you directly for complaint forms (like ACCC, Fair Trading) kick out the unethical business.”

Helpful Report

Posted 1 week ago

“I put in my address by hand but their website overwrote it with the default address on file. Received generic responses from "Live Chat" and the same messages over and over before the "agent" ended the chat. Spent upwards of 1k at this store to then be treated like my business is expendable. No refunds at all so I don't have my packages and I'm out $142.63. The other package was marked as abnormal and returned to sender. Can't get a refund for that either or any amount of genuine help. Done shopping here.”

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Posted 1 week ago

“Worst company dont ever shop with shien , deliver wrong products, and dont give refund on time is has been a month no refund provide, very poor management, i recommend everyone to take your step wisely while shopping with shein.”

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Posted 2 weeks ago

“Delivered on time and the fabric is amazing”

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Posted 2 weeks ago

“My package was never delivered and I have spent a lot of money ordering. For clients to feel they’re not being accommodated - this sucks and totally not acceptable.”

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Posted 2 weeks ago

“It takes a long time to get your products and they don't all ship in the same order. Also trying to chat live takes a long time to get a responce.”

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Posted 2 weeks ago

“Their customer service does not deal with an issues at all and actually seem to fob you off, coming from China. Very poor service and not all products are genuine either. They are not the real deal and I would not purchase with them again.”

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Posted 2 weeks ago

“ordered a white earring and got a silver one, contacted the customer service with pictures to proove it, and they said, that they didn't see any difference... I asked for a payback, and they suggested to send the item back for ~1500 Huf to get the amount of the product ~750 Huf back. Yes, this is an absolutely customer friendly idea.”

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Posted 2 weeks ago

“Stay far away from this site!! Didn't receive my merchandise and after the dispute I filed still out my money and merchandise.”

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Posted 3 weeks ago

“I got charged for 4 sneakers and can't speak to live agent just ridiculous going back and forth through chat and email. They only shipped 3 sneakers and the one missing says still in cart but it's a size down from what I ordered I also ordered clothes but never again clearly ripped off”

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Posted 3 weeks ago

“Lately the prices of these items on shien has been so expensive I got 8 items for 248 dollars which is not okay at all”

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Posted 3 weeks ago

“What did not go wrong. I placed three orders, and had returns on each. In order to avoid confusion I did the first return, took my package to the Evri shop and received an e mailing acknowledging to acknowledge this, then did my second and third returns. The system combined all three then printed a duplicate label for parcels 2 and 3, which I could not use and could not send my returns. Then they refused to process order 1 as they said there were items missing. After numerous e mails a refund was processed minus £28.91 as they said my coupon was no longer valid as the returns reduced the order amount. I am still unable to send back parcels 2 and 3 and they appear unable to sort this out. I shall give them a wide berth in future 😡 Edit Delete”

Helpful Report

Posted 3 weeks ago

“i ordered an item i got tracking number for fed ax and said delivered, but i didnt get it, i contact fedex and they say that on package was different address. i went back to shein, but instead of saying ok will take care they say that my address was on package, while fedex says it wasn't. i asked back my money or new package, they tell me they are making a whole investigation that takes time. this makes no sense. if you make mistake fix it dont say you didnt make mistake. never will i buy from them agein”

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Posted 3 weeks ago

“Probably will not order from Shein again at all, UPS was to been delivered my package but I didn’t even get it. No picture of proof or anything. Just them stating the delivery was made. It was sent to my grandmother home because I work throughout the week, contacted UPS and was told to contact the sender. I reached out to shein and was told “the delivery was successfully completed” with what proof? Its no complete evidence just the delivery was made?? Horrible customer service. Now I’m out of the item and my money.”

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Posted 4 weeks ago

Shein is rated 1.9 based on 1,646 reviews