Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,675 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,675 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

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“Terrible experience. I ordered a face cream and got some random piece of garbage. Because it is a cosmetic they wont take it back of do anything.”

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Posted 1 day ago

“Absolute rubbish. Parcel has been at Royal Mail for weeks. I cannot chase it (only the seller can) and they will not chase it despite me asking numerous times. They also say they cannot issue a refund as the item ids in transit. These people are a joke.”

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Posted 3 days ago

“Very bad service in Kuwait Very unprofessional. I don't trust their delivery. It never happens on time. Instead, they blame the customer, saying 'your address has a wrong, but the reality is the drivers are lazy.”

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Posted 1 week ago

“I would give them zero stars if I could. I have experienced problems like others. I have returned items over £100. I have sent them proof they have been returned/ delivered. I have sent the receipt & proof of delivery. They will not refund me and ask for the weight. They give you a code for an inpost locker so there is no proof of weight. I will never order from the again. AVOID.”

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Posted 1 week ago

“I returned the unworking electronics fully with a recorded video proof - they said that the quality control didn't prove it was the product I sent back. Even though I wrote them back asking for another clear inspection I didn't get my money back. I would say they are scammers when they can.”

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Posted 1 week ago

“My mum returned over £100 worth of Shein clothes in one InPost parcel, following all instructions. Shein only refunded part of the order, claiming they didn’t receive everything — even though it was all sent together. She provided tracking and explained clearly, but they refused to help. It’s been stressful and unfair. If you’re ordering from Shein, be cautious — their returns process doesn’t protect customers when things go wrong.”

Helpful Report

Posted 1 week ago

“SHEIN canceled my order after it was confirmed and everything was on the way. I needed it in time for a cruise. They waited 2 days before it was supposed to arrive to cancel the order ($300 worth). Never attempted to relay that information to me. When I reached out to ask what’s going on, they didn’t have an explanation. They said place the order again. They sent me the order confirmation and everything. They didn’t attempt to make things right. A loser company.”

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Posted 2 weeks ago

“I had eight items in my cart for a total of $11.50. When I went to check out, they wanted $30. I asked customer support for an explanation and they offered me nothing. Do not shop here. The price they show you on one page will absolutely not match what they ask you to pay. Their pricing is deceptive. Run away.!”

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Posted 2 weeks ago

“If I could give zero stars, I would. Ordered 3 items 5 weeks ago. The expected delivery date came and went. Tried to get a refund, was told I needed to wait longer. Today, was told it refund would be issued to original payment method. Instead, it was issued as a credit. I don't want a credit, but was told there is nothing they can do. EXTREMELY FRUSTRATING!!!”

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Posted 2 weeks ago

“I have trouble not receiving my package which was sent to unit 1/6 Hillman Place Ranui 0612 This is the second time you wrote package delivered it did not come checked my letter box nothing”

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Posted 2 weeks ago

“Super buena ropa buenos precios siempre encuentro lo que necesit. Muy satisfecho 😃”

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Posted 3 weeks ago

“0 stars Shein at first wasn't bad for the price. Ordered a couple bit, did a few returns as alot of the fabric is of very poor quality. But I have completely lost confidence with them from my last order as I had 6 items missing from a recent package and they refused to rectify my order saying that they had been delivered. Even after repeatedly telling them it was not in the package. I was met with the same silly response every time most likely automated responses. Im now out £50 of goods as they cant be asked to resend some items that they failed to pack”

Helpful Report

Posted 3 weeks ago

“Horrible customer service. DO NOT ever deal with this company. I ordered an item there, and the credit card went through with no problem. After a week, it said I needed to send a copy of my credit card statement, which I did. But they asked again, and I sent it again. A few days later, my order was cancelled because they said I didn't send the requested document with any explanation. I got on the live chat to tell them about this problem today. Before I even finished my reply, the live chat person hung up, saying it took too long for me to reply. This is the first time I have shopped on Shein, and it will be my last time. They are very unprofessional and crazy; they don't care about customers. Such a company should be avoided.”

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Posted 1 month ago

“Terrible customer service - they just keep repeating themselves rather than answering any questions. Avoid.”

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Posted 1 month ago

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across TRAKMINT.ORG while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. TRAKMINT.ORG support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

Helpful Report

Posted 1 month ago

“Never arrived: I always put my parcel locker as the address to prevent packages being left and stolen from outside my place. Unfortunately it looks like this was sent by a courier who arrived at night (according to the photos) and decided to just leave the package out the front of the post office on a main road. I received no notification that it had been delivered – it was only when I went to check the order in app 10 days later as I felt it was taking a long time that I saw the photos from the courier and it said delivered. Only my first name was on the package – not even my last name which is in my account. I have ordered from SHEIN many times before every package being delivered successfully to my parcel locker – I don’t understand how this courier could think it’s ok to leave the package at the door of a closed post office on a main road. After many back and forths with the customer service team, including providing them proof from the courier accepting fault, the customer service team still refused to reissue the items or provide a refund.”

Helpful Report

Posted 1 month ago

“My SHEIN account has been unfairly suspended since Sunday with the vague message “unusual activity.” I’ve done nothing wrong, yet despite 4 days of repeated contact and sending screenshots, customer service has only given generic copy-paste replies and no explanation. Because of this delay, I lost the chance to buy a rare limited-edition item I had saved for weeks. I’ve now escalated this to Resolver UK and will be pursuing further action if it isn’t resolved urgently. This has been a terrible customer experience, and I think others should be aware. Ticket #GEUTKWAHYKHRH5X.”

Helpful Report

Posted 1 month ago

“Literally the worse quality of clothes and they make it almost impossible to return items by how complicated they make it . Walmart has better clothes compared to SHEIN , I kid you not….. nothing looks like picture on the internet once you get it .”

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Posted 1 month ago

“BE WARNED: you can't review an item if you had it returned or refunded so the reviews you see on their website are biased!!!!! Many of their items are fake not original items be careful”

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Posted 1 month ago

“Awful return policy. My order was delivered to an easybox just 300m from my home, yet Shein refused my return at the same place and told me to pay expensive shipping myself. Customer service took two days to reply with a useless “no,” claiming the service doesn’t exist in my area — even though I live in a premium zone full of easyboxes and couriers. Ridiculous and unfair. I will never order from Shein again.”

Helpful Report

Posted 1 month ago

Shein is rated 1.9 based on 1,675 reviews