Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,614 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered 3 items from this company and received none . I got another email today informing me that my package had been delivered and it's definitely not here . None of them are . Got another email telling me I may need to go to each of my neighbors to see if they have my items. How ridiculous is that. I'm wondering about a class action law suit and waiting on my attorney to let me know what we're going to do and how we will proceed . I would most certainly NEVER RECOMMEND SHEIN TO ANYONE. ZERO CUSTOMER SERVICE ,THEY SIMPLY DO NOT CARE”

Helpful Report

Posted 15 hours ago

“I ordered 4 solar lanterns with 9 color modes, I received 4 solar lanterns with only one color mode. What a rip off.”

Helpful Report

Posted 1 day ago

“They did not deliver a 25$ item. They refuse to refund this though it was never sent. They just robbed me of 25$. This business has no customer service and refuse to give you a manager or supervisor to discuss.”

Helpful Report

Posted 1 day ago

“Dear Shein Team, I invited 70+ users in your referral game, following all rules, expecting the promised gift. Instead, my reward was marked "refunded" with no clear reason—just a vague note about "account protection." This feels unfair and misleading. I upheld my part; I ask Shein to honor theirs. Kindly review and resolve this matter. —Mohd Obyeedullah Order No. GSH1CY53A00CESM”

Helpful Report

Posted 3 days ago

“On June 10, I received confirmation from SHEIN that my return package had been received successfully. That same email promised I would receive a refund within a week, following a quality check. It’s now been well over a month, and I still haven’t received my refund. To my surprise, customer service is now claiming that the package is “not registered” even though SHEIN previously confirmed its receipt! I’ve contacted them multiple times, but I keep getting evasive answers. They avoid addressing my questions or the evidence I provide. It feels like I’m not being taken seriously at all as a customer! Ordernumber: GSO12D027001KW2”

Helpful Report

Posted 4 days ago

“Be vary wary ordering from this company. You may not get your order and the company has Very poor customer service. I ordered 300 dollars worth of clothing from SHEIN. I have yet to receive my order as the freight company delivered it to some random address and SHEIN have not offered a refund or to resend the items and they are not even trying to look into it. They are asking me to chase up my parcel with the freight company. Buyer be ware!”

Helpful Report

Posted 5 days ago

“The price amount and quantity is the best in your budget”

Helpful Report

Posted 1 week ago

“You are rubbing Costumers”

Helpful Report

Posted 1 week ago

“I spent over a $100.00. The items are all junk. Cheaply made and look nothing like the pictures. I can't figure out how to get my money back. NEVER AGAIN will I order from this trash company!!!!”

Helpful Report

Posted 1 week ago

“I purchased a popover pan and waited a couple weeks for it to arrive. Today I get a notice that my refund has gone thru. I never asked for a refund and I checked my credit card account and NO refund was shown. I was expecting this pan a while ago and I held out because it was supposed to be here a while ago. I kept checking the portal to see where it was and it NEVER left the warehouse. Very disappointed and won't shop with them again.”

Helpful Report

Posted 2 weeks ago

“really nice and affordable clothes true to size and really nice material. Other things form they have really good quality.”

Helpful Report

Posted 2 weeks ago

“If it were possible to give 0 stars I would. I purchased an item that was never delivered and when I contacted customer service they asked me to send proof that it was not delivered. The only proof I have is that I did not receive the product.”

Helpful Report

Posted 2 weeks ago

“I am missing two items that I ordered from SHEIN. They refuse to refund me or resend the missing items.”

Helpful Report

Posted 2 weeks ago

“the customer service is horrible! they don't want to listen to you or help you.”

Helpful Report

Posted 2 weeks ago

“The app is too busy, congested and they are always trying to sell something else. I’m just trying to return an item and get a smaller size, and it’s so complicated. I ordered a smaller size, however I can’t find how to return the incorrect size. I would like to speak with someone but can’t find a phone number. Chat does not work because they don’t understand my issue!!!!”

Helpful Report

Posted 2 weeks ago

“SheIn became a terrible company to shop for !!! I returned 4 items in one bag and they refunded only 1 and they said that 3 did not come !!!! I am disputing my payment with my bank. No customer service to talk about this problem,”

Helpful Report

Posted 3 weeks ago

“Best offers and prices”

Helpful Report

Posted 1 month ago

“I have been waiting for a refund for over 1 1/2 months. Not impressed. Would do 0 stars but I need to add at least 1, so you get a 1.”

Helpful Report

Posted 1 month ago

“I placed an order with Shein in April but never received it. The carrier, GLS, mistakenly marked the package as delivered. After contacting GLS, they admitted the package was never delivered and was in fact lost. They offered to reimburse the value of the lost order, but since the shipping contract was made with Shein, the claim must be submitted by them. I’ve repeatedly asked Shein to resolve the issue with the carrier, but they have refused to take any action. Their customer service has been entirely unhelpful. Despite clear evidence that the package was lost, Shein refuses to compensate me. Furthermore, they continue to insist that I should confirm my address and check if the package was delivered to my neighbors. The whole experience has been incredibly frustrating and unacceptable.”

Helpful Report

Posted 1 month ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

Helpful Report

Posted 1 month ago

Shein is rated 1.9 based on 1,614 reviews