Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,681 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second and last time I shop with this company. Both times I consistently get messages that package caint be delivered because no one is home. Both times I have been home all day and no one has attempted to deliver any package. Be very careful with this company they have over 5000 that’s right over 5000 complaints filed with the BBB.”

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Posted 3 days ago

“NO AI chatbot It is very inconvenient for me to use. Compared with other websites like Zara's, they all have this function. At least for users, it can be more convenient and efficient.”

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Posted 4 days ago

“I am so sick of this site. The coupon they promise new users isn't available after you sign up saying oops coupons are all gone. The thumbnails are always misleading, showing one thing with a practice just to get you to click on it and find out it's false advertising. If I have trust then to show correct info I'm surely not going to trust them with my business. Why can't they just be honest and upfront.”

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Posted 1 week ago

“Really happy with my order from SHEIN! The clothes look exactly like on the pictures and the quality is surprisingly good for the price. The material is comfortable and not see-through, and the sizes matched the size chart perfectly. My package arrived faster than expected and everything was well packed. I will definitely order again and recommend it to others!”

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Posted 1 week ago

“I order a personalized mini monster truck backpack item and the zipper was was poorly made and already broken when received. I asked for a refund and only got half of what I paid. I keep asking for the full refund but I keep getting a repeating AI message of my invoice of $5.04 that was already supposedly refunded but they owe me 5 more dollars!!! I want to be credited! I needed this item for a gift this weekend!”

Shein 1 star review on 20th November 2025

Helpful Report

Posted 1 week ago

“They refused to collect my return parcel for 2.5 months and even now they have collected it are not refunding me”

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Posted 1 week ago

“Terrible experience. I ordered a face cream and got some random piece of garbage. Because it is a cosmetic they wont take it back of do anything.”

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Posted 2 weeks ago

“Absolute rubbish. Parcel has been at Royal Mail for weeks. I cannot chase it (only the seller can) and they will not chase it despite me asking numerous times. They also say they cannot issue a refund as the item ids in transit. These people are a joke.”

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Posted 2 weeks ago

“Very bad service in Kuwait Very unprofessional. I don't trust their delivery. It never happens on time. Instead, they blame the customer, saying 'your address has a wrong, but the reality is the drivers are lazy.”

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Posted 3 weeks ago

“I would give them zero stars if I could. I have experienced problems like others. I have returned items over £100. I have sent them proof they have been returned/ delivered. I have sent the receipt & proof of delivery. They will not refund me and ask for the weight. They give you a code for an inpost locker so there is no proof of weight. I will never order from the again. AVOID.”

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Posted 3 weeks ago

“I returned the unworking electronics fully with a recorded video proof - they said that the quality control didn't prove it was the product I sent back. Even though I wrote them back asking for another clear inspection I didn't get my money back. I would say they are scammers when they can.”

Helpful Report

Posted 3 weeks ago

“My mum returned over £100 worth of Shein clothes in one InPost parcel, following all instructions. Shein only refunded part of the order, claiming they didn’t receive everything — even though it was all sent together. She provided tracking and explained clearly, but they refused to help. It’s been stressful and unfair. If you’re ordering from Shein, be cautious — their returns process doesn’t protect customers when things go wrong.”

Helpful Report

Posted 3 weeks ago

“SHEIN canceled my order after it was confirmed and everything was on the way. I needed it in time for a cruise. They waited 2 days before it was supposed to arrive to cancel the order ($300 worth). Never attempted to relay that information to me. When I reached out to ask what’s going on, they didn’t have an explanation. They said place the order again. They sent me the order confirmation and everything. They didn’t attempt to make things right. A loser company.”

Helpful Report

Posted 4 weeks ago

“I had eight items in my cart for a total of $11.50. When I went to check out, they wanted $30. I asked customer support for an explanation and they offered me nothing. Do not shop here. The price they show you on one page will absolutely not match what they ask you to pay. Their pricing is deceptive. Run away.!”

Helpful Report

Posted 1 month ago

“If I could give zero stars, I would. Ordered 3 items 5 weeks ago. The expected delivery date came and went. Tried to get a refund, was told I needed to wait longer. Today, was told it refund would be issued to original payment method. Instead, it was issued as a credit. I don't want a credit, but was told there is nothing they can do. EXTREMELY FRUSTRATING!!!”

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Posted 1 month ago

“I have trouble not receiving my package which was sent to unit 1/6 Hillman Place Ranui 0612 This is the second time you wrote package delivered it did not come checked my letter box nothing”

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Posted 1 month ago

“Super buena ropa buenos precios siempre encuentro lo que necesit. Muy satisfecho 😃”

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Posted 1 month ago

“0 stars Shein at first wasn't bad for the price. Ordered a couple bit, did a few returns as alot of the fabric is of very poor quality. But I have completely lost confidence with them from my last order as I had 6 items missing from a recent package and they refused to rectify my order saying that they had been delivered. Even after repeatedly telling them it was not in the package. I was met with the same silly response every time most likely automated responses. Im now out £50 of goods as they cant be asked to resend some items that they failed to pack”

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Posted 1 month ago

“Horrible customer service. DO NOT ever deal with this company. I ordered an item there, and the credit card went through with no problem. After a week, it said I needed to send a copy of my credit card statement, which I did. But they asked again, and I sent it again. A few days later, my order was cancelled because they said I didn't send the requested document with any explanation. I got on the live chat to tell them about this problem today. Before I even finished my reply, the live chat person hung up, saying it took too long for me to reply. This is the first time I have shopped on Shein, and it will be my last time. They are very unprofessional and crazy; they don't care about customers. Such a company should be avoided.”

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Posted 1 month ago

“Terrible customer service - they just keep repeating themselves rather than answering any questions. Avoid.”

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Posted 1 month ago

Shein is rated 1.9 based on 1,681 reviews