Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,580 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought sooo many items from SHEIN. I tried to return an item through the website but couldn’t so contacted customer services who advised to post it but add photo and video evidence while returning it which I did, but SHEIN have refused to refund me. SHEIN CUSTOMER SERVICE IS REALLY BAD.”

Helpful Report

Posted 4 days ago

“My last order in Feb 2025 I had 2 dresses out of 6 purchased not fitting so I requested a return. Return was finalized and accepted March 1st and I've still not received my money back. It is almost May. It has said money was returned in march which it wasn't and no customer service available to speak to. I ordered many times and this was my first return. I'll never shop at shein again, they lost a valuable customer over $39.00”

Helpful Report

Posted 1 week ago

“My package I never received, went to another address that wasn't mines and no one never reached out to me I left plenty of messages through the app. So I won't recommend anyone buying from shein again because they don't return emails or reach out to there customers and the app still wants me to pay for items I never received.”

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Posted 1 week ago

“I love shein the fabric quality is amazing!!!!”

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Posted 1 week ago

“I love yo buy in shein not only me my family love to buy here even my friends ask me for help”

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Posted 1 week ago

“Absolutely awful company. Shoddy goods, missing items, and their customer service is appalling. If you want my advice, avoid having any dealings with this company.”

Helpful Report

Posted 2 weeks ago

“Shein sent the wrong item and failed to rectify the issue. Online the item was not eligible for return. Customer services are terrible to deal with & would not even confirm if they had the correct item in stock & did nothing to facilitate return. They said they would provide a return label but didn't.”

Helpful Report

Posted 2 weeks ago

“Parcel was left outside block of flats and went missing so didn’t receive it SHEIN was no help at all no customer service just a messaging service”

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Posted 2 weeks ago

“Good quality with a resonable price!”

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Posted 2 weeks ago

“I started ordering a month ago . My 1st order took about a week A couple items were ok but just didn't fit right . The next order took about 10 days or so. A couple items (shorts) were absolutely awful they had snaps like a bra does and came clear up to my top in other words, they were awful.! The 2 piece Sweatpants and shirt were nice, but the pants were incredibly long and there's no way you can wear them without falling. The top was short and kept riding up. When I tried to return him, I found out that I had to keep the original bag and tag. So I will keep them, but I will never order from this company again.”

Helpful Report

Posted 2 weeks ago

“I've ordered plenty of times from them and everytime im just so happy and excited to open my package when its delivered 😀”

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Posted 3 weeks ago

“I would write a more detailed review but I've already spent nearly 6 weeks fighting for my refund and refuse to waste anymore time on this horror of a company. In short, make sure you keep your proof of return to show the returns ID and the parcel weight, and take images of the items you are sending back before you put them in the returns bag. Shein tried to tell me that I hadn't returned all of the items in the package and refused to give me my refund. It was only because I had the hard evidence and could prove that the weight of the package they sent to me was the same as the one I sent back that they had to refund me, otherwise they were trying to swindle me out of my £75 refund, on top of the £33 handling fee they added on and the £9 delivery charge. I will never purchase here again and advise you not to shop here either.”

Helpful Report

Posted 3 weeks ago

“It was the worst shopping experience ! I have ordered flare pants in the correct size and a couple of size larger, just in case they run small. Both sizes are practically the same length ...EXTREMELY SHORT! I haven't ordered in size Petite either. AND IN ADDITION THERE IS NO CUSTOMER SERVICE TO SOLVE AN ISSUE. There is no Live Chat, no phone number, e WASTED MY MONEY!”

Helpful Report

Posted 3 weeks ago

“Calitatea produselor nu sunt de o calitate buna, mai mult de atat preturile de pe site nu sunt cele reale, de fiecare data cand adaugi un produs in cos pretul creste, iar cand vrei sa il platesti, din nou creste pretul produsului, deci e un site care incearca sa prosteasca consumatorii cu preturile expuse, dar pretul final e altul. NU RECOMAND.”

Helpful Report

Posted 3 weeks ago

“TERRIBLE! They know what they are doing at SHEIN. They make it very complicated to return anything. I ordered several items - first time ordering from this company. I will not recommend. Need to return 4 items that do not fit and I think I will have to keep them because it is so complicated. They only use bots for customer service so there is no way to get anything resolved. I learned my lesson. DO NOT ORDER FROM SHIEN.”

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Posted 1 month ago

“I ordered 4 blouses that was a very low price.Im so happy with my blouses. I will order from this company again.”

Helpful Report

Posted 1 month ago

“I used to love SHEIN but the last order that I place they didn’t pack one of the things that I ordered. Ivv be reached out to customer service and they kept giving me a runaround. They told me that the package was delivered and they couldn’t give me a refund. I know that was a lie because I never got the package they also said that it was in a joint package and it was not.”

Helpful Report

Posted 1 month ago

“Order items and they delivered my package to the wrong address. They been ignoring me for 3 days. Did a dispute with my bank. Poor customer service, no phone number to reach out too.”

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Posted 1 month ago

“Very nice clothes and stuff. The company isn't well structured. They lack in too many situations and abuse of their power stealing coins and changing their policy without letting clients know this in advantage. And it's not even sure people accept new conditions they pretend to impone. Maybe it's the case someone very strict starts to control this people.”

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Posted 1 month ago

“The customer agent is the worst ever. She is tweaking policies. So caught up with her lies. She is also not familiar with refund policies.”

Helpful Report

Posted 1 month ago

Shein is rated 1.9 based on 1,580 reviews