Shein Reviews

Name: Shein
Rating: 1.96

2.0 Rating 1,416 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

2.0

Based on 1,416 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You get what you pay for. Fashionable clothes, the quality you would expect at these prices, some brilliant, some just good.”

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Posted 11 months ago

“Have bought several items from shein and so far I have never had a problem and am pleased with my purchases.”

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Posted 1 year ago

“I don't get these negative reviews. Shein has great quality fabrics, coloring and workmanship. Some items are a little off BUT you can return them. The key to successful shopping with Shein is to 1. KNOW your exact measurement's. They have a chart that shows you how to measure your body. 2. READ the comments. Other shoppers are going to tell you almost anything you need to know. 3. LOOK at the pictures other shoppers have posted. I have been shopping with Shein for three years now. 90% of my items have washed and worn well.”

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Posted 1 year ago

“I have been ordering from Shein for over two years. When I first started ordering from them, shipping took forever, but now I get things in about 10-22 days. I have really liked about 90% of my orders. I order about once a month and have only returned items twice. I always order size bigger and it works for me.”

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Posted 1 year ago

“I loved shopping with them. Their products its good quality.”

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Posted 1 year ago

“Great price and products”

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Posted 2 years ago

“I was wary of this company since they advertise everywhere, and I have been disappointed (make that very disappointed) with Chinese based firms before. I ordered a few things for a small cost and they arrived well within the estimated time frame. They are thin and low quality, but this is the same as you could say about some other UK based firms. I have since ordered several things and experienced no problems (except one caused by Royal Mail). The items are fun and not intended to be high fashion, and most will end up in charity shops somewhere down the line. No problems with receiving the goods or the goods themselves. Just slow, and that is to be expected, don't order anything you are in a hurry for.”

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Posted 2 years ago

“Ordered Christmas gift for my granddaughter almost 2 months ago and it has never arrived still in transit apparently luckily it was very inexpensive and it’s probably not even worth the hassle of trying to get my money back but really how dishonest to take money and not deliver! Will not recommend SHEIN”

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Posted 2 years ago

“Very impressed with Shein, i cancelled an order after paying for it and was refunded within a few days.”

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Posted 2 years ago

“Value for money good quality items true to Web description.”

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Posted 2 years ago

“You get what you pay for so I would say keep that in mind, one thing that really made me happy is a few of the peices were real crystals. Read reviews before you decide on an item, I try to only buy items that have costumers pictures on them, I've also learned sometimes you have to wait a month or more for your package which stinks but "customs" I wouldn't order if you need something by a specific date unless it's 2 months from that date. Most things are coming from china.”

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Posted 2 years ago

“Got a heap of silicone molds for epoxy work they arrived fast and are great nice and thick silicone”

Shein 4 star review on 15th October 2021

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Posted 2 years ago

“I have ordered my 3rd parcel and so far I can say their service is good, however I would really appreciate if they could give us an option to choose which which courier service we would like to use, because as for buffalo logistics wow their service is really bad, they don't communicate at all unless you make an effort to reach out”

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Posted 2 years ago

“Was very happy with the service .Parcels arrived earlier than was estimated .Clothes is sometimes better to go one size bigger .Shoes we’re the right size .”

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Posted 2 years ago

“Shien makes me happy soooo much because of all there cute clothes. It saves me so much money because of the coupon's and HOW THE SHIRTS ARE 5 DOLLARS. Butttt the shirt's are bad material well I mean not all of them but some of them. When i got mine it was very weak and when i put it on it would flip upside down and it ripped.”

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Posted 2 years ago

“Shein is doing very well, they pack and ship orders on time. If possible can you please stop giving Aremex shipments that are off to South Afric. They dont deliver on time, even when you call them they aren't remorseful at all.”

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Posted 2 years ago

“I ordered floral colored baseball hats from Shein. They came in less than 2 weeks and were quality. I don't know about the clothing but I was pleased with the hats. The company is based in China.”

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Posted 2 years ago

“I made 9 orders with Shein over the past 4 months and spent around 600 CAD dollars. Overall, I'm happy with their "Plus Curve" line. I noticed a lot of reviews are saying the clothes are too small. Each item has a sizing chart, so you need to order based on the sizing chart. For example, my bust is 126cm (around 48 inches). Most of the time, I order 4XL at Shein which is listed as a bust around 135cm. In North American sizing, I fit into 2x or 3x, US size 22 and UK size 26. It's also possible that you could be a large in North American sizes but be plus size at Shein. For example the 0XL in the plus curve section has a bust roughly around 110cm. I need to stress that every single item of clothing has its own sizing chart. The 135cm number I mention above for 4x is commonly the bust measurement. However, the bust measurment can be higher or lower in some cases. Out of my 9 orders, they made a mistake with one of my orders where they sent the wrong item. All I did was go online and use the automated system which asked for a picture of the wrong item. Then it connected me to a person who said they would resend the right item. The entire process took about 5 minutes. All 8 other orders were perfect. The fastest I have received an order is within 10 days. The longest I've waited is 3 weeks. Most often it is 14 days (2 weeks). The reason why I only gave 4 stars out of 5 is because the site can be hit or miss. I've had a lot of success using the size charts and reviews for each item (especially the reviews with pics of people about my size wearing the clothes on their site). Out of the 41 items I ordered, I was only unhappy with 2. So around 95% happy. Lol. Good luck”

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Posted 2 years ago

“I ordered a variety of items (a couple of tops, silk flowers, collapsible bowl, etc) to see the quality and delivery time. I received my shipment in 8 days (Indiana). Everything was of the quality that I would expect. The two tops were not thin at all. I would like to order more but do have my reservations due to the number of negative reviews. However, my first order has been quite adequate.”

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Posted 3 years ago

“The delivery was fast, but one of the garments arrived in bad condition, it seems that it had been opened previously.”

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Posted 3 years ago

Shein is rated 2.0 based on 1,416 reviews