Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,626 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ashley

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Shein 1 star review on 18th February 2025

Sinit Kesete

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased several video cameras from SHEIN. They weren’t close to what was advertised; no WiFi, no battery, no connectivity. They were junk. Misrepresented junk. I returned them and recd a partial refund, matching customer service to the products they sold me. Junk. I’ll never consider this fraud business for anything else and would advocate anyone considering them to not buy anything from them. They’re junk.”

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Posted 14 hours ago

“Yodel sent confirmation of delivery of a man holding the parcel whilst sat in a van. The parcel was not delivered. Shein have refused to address the failed delivery and have essentially stolen my money. I would avoid using Shein as customer service is appalling.”

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Posted 18 hours ago

“My ordered was placed and paid for via Pay Pal. Product was sent but was returned to sender. This was the notice/email I received from Shein. Contacted customer service with a reply of "no answer" someone will get back to you. Reached out to Pay Pal regarding the missing item, Pay Pal response "merchant said they sent merchandise" so we believe them, no claim. Shein is a big cover up for fraud. Granted my purchase was only $41 BUT imagine that multiplied by 1000'S and you don't know you're dealing with a foreign vendor until it's too late. Avoid them at all costs.”

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Posted 2 days ago

“Never ever try to return to Shein. They lie they didn't receive my return for not to pay refund. They ignoring that tracking number of our post office shows that delivered to Shein more than week ago and not going to refund. So ,i have no item and no refund. They just stealing money from people. Horrible attitude of customer service.”

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Posted 3 days ago

“1. I tried Shein.com, and got some good prices on clothes but discovered they didn't allow returns on many items - even those where descriptions were not accurate in their ads. Also their estimated prices before you checkout are lower than the actual price they will charge you when you check out. 2. I used to shop at Aliexpress.com but don't any longer because of their poor website. You can't filter out 1st time shopper deals and they have a lot of misleading ads that waste your time such as ads that picture one item at a low price but when you click on the ad, the price is for a completely different item. 3. Temu.com is by far the best of these 3 sites but I am starting to see more misleading ads there too.”

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Posted 4 days ago

“I placed an order with SHEIN at the beginning of July, and on 17th July Evri marked it as “out for delivery.” It’s now been stuck on that status for over 10 days with no updates. I contacted SHEIN customer service, and they were completely unhelpful. First, they told me to wait until 27th July. When that date came, they pushed it back again to 3rd August — still no parcel and no refund as promised. They keep delaying and giving me copy-paste responses, with no real investigation or resolution. This whole experience has been incredibly frustrating. I won’t be ordering from SHEIN again. If your parcel gets lost, expect to fight just to get your money back.”

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Posted 5 days ago

“They are playing with costumer, i give proof”

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Posted 5 days ago

“They did not resolve my issue, the seller sent my package to the WRONG city and address and SHEIN HAS REFUSED TO CORRECT THE ISSUE. I provided proof of THEIR mistake and yet they were not helpful in this situation. MY INVOICE HAS MY CITY WHICH IS PHILADELPHIA BUT YET IT WAS DELIVERED AND SIGNED FOR IN NEW CUMBERLAND, Pa. I will be deleting my SHEIN account, I am not interested in ordering from scammers!!”

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Posted 6 days ago

“Bad customer service.”

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Posted 1 week ago

“I ordered om may 10th paid for it still didn't receive it. Try to contact them with no luck Absolutely no customer service at all. You are on your own when something go wrong”

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Posted 1 week ago

“I placed an order with Shein for items I urgently needed for my holiday. The parcel was marked as “delivered,” but I never received it. I wasn’t home at the time of delivery, and no proof or photo was provided. Despite reaching out to customer service multiple times, I received no meaningful support—just repeated requests for me to chase the courier. Let’s be clear: it’s Shein’s legal responsibility to resolve issues with their delivery partners, not the customer’s. The lack of urgency, poor communication, and refusal to take responsibility has left me completely disappointed. I now have no time to reorder, no refund, and no resolution. I’ve had no choice but to escalate this to Trading Standards and request a chargeback through my bank. I won’t be ordering from Shein again, and I strongly advise others to think twice—especially if your order is time-sensitive or if you expect basic customer service when things go wrong.”

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Posted 1 week ago

“I've ordered 3 items from this company and received none . I got another email today informing me that my package had been delivered and it's definitely not here . None of them are . Got another email telling me I may need to go to each of my neighbors to see if they have my items. How ridiculous is that. I'm wondering about a class action law suit and waiting on my attorney to let me know what we're going to do and how we will proceed . I would most certainly NEVER RECOMMEND SHEIN TO ANYONE. ZERO CUSTOMER SERVICE ,THEY SIMPLY DO NOT CARE”

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Posted 2 weeks ago

“I ordered 4 solar lanterns with 9 color modes, I received 4 solar lanterns with only one color mode. What a rip off.”

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Posted 2 weeks ago

“They did not deliver a 25$ item. They refuse to refund this though it was never sent. They just robbed me of 25$. This business has no customer service and refuse to give you a manager or supervisor to discuss.”

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Posted 2 weeks ago

“Dear Shein Team, I invited 70+ users in your referral game, following all rules, expecting the promised gift. Instead, my reward was marked "refunded" with no clear reason—just a vague note about "account protection." This feels unfair and misleading. I upheld my part; I ask Shein to honor theirs. Kindly review and resolve this matter. —Mohd Obyeedullah Order No. GSH1CY53A00CESM”

Helpful Report

Posted 2 weeks ago

“On June 10, I received confirmation from SHEIN that my return package had been received successfully. That same email promised I would receive a refund within a week, following a quality check. It’s now been well over a month, and I still haven’t received my refund. To my surprise, customer service is now claiming that the package is “not registered” even though SHEIN previously confirmed its receipt! I’ve contacted them multiple times, but I keep getting evasive answers. They avoid addressing my questions or the evidence I provide. It feels like I’m not being taken seriously at all as a customer! Ordernumber: GSO12D027001KW2”

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Posted 2 weeks ago

“Be vary wary ordering from this company. You may not get your order and the company has Very poor customer service. I ordered 300 dollars worth of clothing from SHEIN. I have yet to receive my order as the freight company delivered it to some random address and SHEIN have not offered a refund or to resend the items and they are not even trying to look into it. They are asking me to chase up my parcel with the freight company. Buyer be ware!”

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Posted 2 weeks ago

“The price amount and quantity is the best in your budget”

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Posted 3 weeks ago

“You are rubbing Costumers”

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Posted 3 weeks ago

“I spent over a $100.00. The items are all junk. Cheaply made and look nothing like the pictures. I can't figure out how to get my money back. NEVER AGAIN will I order from this trash company!!!!”

Helpful Report

Posted 3 weeks ago

Shein is rated 1.9 based on 1,626 reviews