Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,610 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On June 10, I received confirmation from SHEIN that my return package had been received successfully. That same email promised I would receive a refund within a week, following a quality check. It’s now been well over a month, and I still haven’t received my refund. To my surprise, customer service is now claiming that the package is “not registered” even though SHEIN previously confirmed its receipt! I’ve contacted them multiple times, but I keep getting evasive answers. They avoid addressing my questions or the evidence I provide. It feels like I’m not being taken seriously at all as a customer! Ordernumber: GSO12D027001KW2”

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Posted 8 hours ago

“Be vary wary ordering from this company. You may not get your order and the company has Very poor customer service. I ordered 300 dollars worth of clothing from SHEIN. I have yet to receive my order as the freight company delivered it to some random address and SHEIN have not offered a refund or to resend the items and they are not even trying to look into it. They are asking me to chase up my parcel with the freight company. Buyer be ware!”

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Posted 1 day ago

“The price amount and quantity is the best in your budget”

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Posted 3 days ago

“You are rubbing Costumers”

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Posted 5 days ago

“I spent over a $100.00. The items are all junk. Cheaply made and look nothing like the pictures. I can't figure out how to get my money back. NEVER AGAIN will I order from this trash company!!!!”

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Posted 6 days ago

“I purchased a popover pan and waited a couple weeks for it to arrive. Today I get a notice that my refund has gone thru. I never asked for a refund and I checked my credit card account and NO refund was shown. I was expecting this pan a while ago and I held out because it was supposed to be here a while ago. I kept checking the portal to see where it was and it NEVER left the warehouse. Very disappointed and won't shop with them again.”

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Posted 1 week ago

“If it were possible to give 0 stars I would. I purchased an item that was never delivered and when I contacted customer service they asked me to send proof that it was not delivered. The only proof I have is that I did not receive the product.”

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Posted 1 week ago

“the customer service is horrible! they don't want to listen to you or help you.”

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Posted 1 week ago

“The app is too busy, congested and they are always trying to sell something else. I’m just trying to return an item and get a smaller size, and it’s so complicated. I ordered a smaller size, however I can’t find how to return the incorrect size. I would like to speak with someone but can’t find a phone number. Chat does not work because they don’t understand my issue!!!!”

Helpful Report

Posted 2 weeks ago

“SheIn became a terrible company to shop for !!! I returned 4 items in one bag and they refunded only 1 and they said that 3 did not come !!!! I am disputing my payment with my bank. No customer service to talk about this problem,”

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Posted 2 weeks ago

“I have been waiting for a refund for over 1 1/2 months. Not impressed. Would do 0 stars but I need to add at least 1, so you get a 1.”

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Posted 3 weeks ago

“I placed an order with Shein in April but never received it. The carrier, GLS, mistakenly marked the package as delivered. After contacting GLS, they admitted the package was never delivered and was in fact lost. They offered to reimburse the value of the lost order, but since the shipping contract was made with Shein, the claim must be submitted by them. I’ve repeatedly asked Shein to resolve the issue with the carrier, but they have refused to take any action. Their customer service has been entirely unhelpful. Despite clear evidence that the package was lost, Shein refuses to compensate me. Furthermore, they continue to insist that I should confirm my address and check if the package was delivered to my neighbors. The whole experience has been incredibly frustrating and unacceptable.”

Helpful Report

Posted 4 weeks ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

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Posted 4 weeks ago

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Posted 4 weeks ago

“Shein split my order into 3 packages, 2 arrived OK but one is lost it seems. Evri does not have a tracking update for 1 week now snd nobody at Shein seems bothered. Nobody is helping. Nobody is trying to find out where my parcel is, nobody offered to send a replacement package. No phone number for them, chat doesn't work once you open a ticket but no update on the ticket either! Yesterday finally someone from Evri got back to me admitting they "misplaced" my parcel. But what do Shein do? Instead of refunding or sending a replacement order they tell me to wait another weekfor the delivery that they said would come no later than 05/06!”

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Posted 1 month ago

“I returned 6 items 46.42 refunded into a wallet,no good to me.i wanted refund to my payment method.rude customer services who cut you off and don't want to talk about it.i don't wish to purchase any more of your tacky items.i want my refund.awful company.”

Helpful Report

Posted 1 month ago

“I returned 8 items but did not get the refund inspire of several email sent, they keep on saying that I have to update my account details but I did not asked more but to refund on the same account they charged me. I’m not satisfied with their services and I’ll never shop from them at all. Please, refund my money.”

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Posted 1 month ago

“I placed two orders that I didn't receive the merchandise for. They do not want to refund or credit me. I have proof and they don't want to honor it!”

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Posted 1 month ago

“Customer service is truly shocking with this company. Peter, the customer service agent. repeatedly told me to wait when his colleague the day before said to get in touch today at 9am. There's no communication and they make up policies on the spot it seems. Peter was so condescending too when I wanted answers and it did not give me a good impression of the company.”

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Posted 1 month ago

“1st order was delivered quickly, but had someone else's name on a Walmart. Com box. Thankfully Walmart told me I could keep it. It turned out to be my order. The second was delivered in 2 separate parts. Box#1 was supposed to be a plant stand, and supposedly delivered to my mailbox. I contacted usps. They confirmed it was not my address on the package, was not delivered to me, but would not disclose the actual name or address on the package. Package 2 of 2 was clothing, the sizes definitely were not as described on the website...everything was huge!. My last order was sent with FedEx. I didn't get informed of a delivery until 6 days after. The picture shown on FedEx definitely was not my porch. FedEx confirmed it was not my name and address associated with the package. Through my own checking, and clicking I found an email address associated with the package delivery. I sent an email, and the lady messaged me back. She said she only received her own order, and not my coffee maker. This is ridiculous, and no way to conduct business.”

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Posted 1 month ago

Shein is rated 1.9 based on 1,610 reviews