Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,692 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dpd left my parcel on the doorstep and it was stolen contact shein on multiple occasions and they refuse to deal with this dpd sent them paperwork that would have refunded shein for the lost parcel but they refuse to deal with it and keep telling me to contact dpd to get a proof of loss statement when dpd have sent this directly to shein and they refuse to complete it so im screwed out of my order or a refund avoid!!”

Helpful Report

Posted 1 day ago

“If you have a delivery issue with SHEIN, don't expect a resolution. My package was marked as delivered, but my Ring camera shows nothing was ever dropped off. SHEIN’s logistics partner claims it was signed for at a "Front Desk" by someone I’ve never heard of. I explained to them that I live in a house (no front desk, no signature required), but they keep sending the same automated reply saying the delivery was "correct." They have no phone number to call and no way to escalate the issue. They would rather lose a customer over a toy guitar than admit their driver made a mistake. Absolutely disgraceful.”

Helpful Report

Posted 1 day ago

“HORRIBLE costumer service! Shein does not accept returns, even though the clothes are not like expected. I asked for a return immediately after trying the clothes, but first they wanted me to pay 50 euro to return faulty items. Then they asked me for a ton of pictures, but even though I took 50 pictures, measured and described the issues in detail, they never provided me with a way to send the pictures (although I asked for this over and over again). Every time they replied to my mails I had to explain the matter over and over again to anew agent who obviously didn't bother to read the previous mails. - and they just started asking weird questions that had nothing to do with the reasons for returning the clothes. Suddenly they just replied that it'd been too long so they refuse every return - even though I did everything they asked, way within the time limit. Gotta be the worst costumer service ever, and also really crappy clothes. stay away!”

Helpful Report

Posted 1 week ago

“Very very annoyed and upset for not receiving my parcel after two weeks having festive items. Disappointed”

Helpful Report

Posted 1 week ago

“It’s becoming so bad aside the higher prices than other platform, it’s taking forever to arrive. Last time it took 3 weeks to arrive I had to cancel my son birthday beca of that and they gave me 100 points ~(1 dollar) 🤣 as a compensation. Non reliable application is cancelled You comparators are much better.”

Helpful Report

Posted 2 weeks ago

“They started to charge for return labels. I haven't heard of a company that does that nowadays . Will think twice before I order again .”

Helpful Report

Posted 2 weeks ago

“A lot of delaying on the orders and no proper delivery estimation is provided”

Helpful Report

Posted 2 weeks ago

“Was a regular loyal customer. Did a order early for Christmas so to be delivered on time. We was chosen for a security transaction verification and even though gave all the information and documents required had no help no communication to resolve it. Instead same rubbish excuses and now instead of dealing with it cancelled our order ruined Christmas will not be using again.”

Helpful Report

Posted 2 weeks ago

“I bought a toy from Shein, received it, didn't work. Try to return it, very hard to get help from them. I finally returned the item, but never received the money. Bad service. Temu is much better.”

Helpful Report

Posted 3 weeks ago

“Item never received. Would not show proof of signature and edited shipping dates.”

Helpful Report

Posted 3 weeks ago

“This is the second and last time I shop with this company. Both times I consistently get messages that package caint be delivered because no one is home. Both times I have been home all day and no one has attempted to deliver any package. Be very careful with this company they have over 5000 that’s right over 5000 complaints filed with the BBB.”

Helpful Report

Posted 1 month ago

“I am so sick of this site. The coupon they promise new users isn't available after you sign up saying oops coupons are all gone. The thumbnails are always misleading, showing one thing with a practice just to get you to click on it and find out it's false advertising. If I have trust then to show correct info I'm surely not going to trust them with my business. Why can't they just be honest and upfront.”

Helpful Report

Posted 1 month ago

“I order a personalized mini monster truck backpack item and the zipper was was poorly made and already broken when received. I asked for a refund and only got half of what I paid. I keep asking for the full refund but I keep getting a repeating AI message of my invoice of $5.04 that was already supposedly refunded but they owe me 5 more dollars!!! I want to be credited! I needed this item for a gift this weekend!”

Shein 1 star review on 20th November 2025

Helpful Report

Posted 1 month ago

“They refused to collect my return parcel for 2.5 months and even now they have collected it are not refunding me”

Helpful Report

Posted 1 month ago

“Terrible experience. I ordered a face cream and got some random piece of garbage. Because it is a cosmetic they wont take it back of do anything.”

Helpful Report

Posted 1 month ago

“Absolute rubbish. Parcel has been at Royal Mail for weeks. I cannot chase it (only the seller can) and they will not chase it despite me asking numerous times. They also say they cannot issue a refund as the item ids in transit. These people are a joke.”

Helpful Report

Posted 1 month ago

“Very bad service in Kuwait Very unprofessional. I don't trust their delivery. It never happens on time. Instead, they blame the customer, saying 'your address has a wrong, but the reality is the drivers are lazy.”

Helpful Report

Posted 1 month ago

“I would give them zero stars if I could. I have experienced problems like others. I have returned items over £100. I have sent them proof they have been returned/ delivered. I have sent the receipt & proof of delivery. They will not refund me and ask for the weight. They give you a code for an inpost locker so there is no proof of weight. I will never order from the again. AVOID.”

Helpful Report

Posted 1 month ago

“I returned the unworking electronics fully with a recorded video proof - they said that the quality control didn't prove it was the product I sent back. Even though I wrote them back asking for another clear inspection I didn't get my money back. I would say they are scammers when they can.”

Helpful Report

Posted 1 month ago

“My mum returned over £100 worth of Shein clothes in one InPost parcel, following all instructions. Shein only refunded part of the order, claiming they didn’t receive everything — even though it was all sent together. She provided tracking and explained clearly, but they refused to help. It’s been stressful and unfair. If you’re ordering from Shein, be cautious — their returns process doesn’t protect customers when things go wrong.”

Helpful Report

Posted 1 month ago

Shein is rated 1.9 based on 1,692 reviews