Shein Reviews

Name: Shein
Rating: 1.89

1.9 Rating 1,652 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th September 2025

Nelson

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to return an item that was wrongly sent, I was told to go on the website to sort the returns, I couldn't work out what I was supposed to do so I decided to contact them, you don't get a phone number all you get is a chat line called Expert squad, I was told to talk to someone online I had to pay £1 but it was supposed to be refunded, I have just been online to my account and Expert Squad has no only taken£1 they have also taken £35, I don't believe what's happened.”

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Posted 7 hours ago

““Scammed? Money Back Secured Paradigm recovery firm “”

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Posted 21 hours ago

“Buyers beware! Never received my items and never refunded or offered of replacement. Waist of my money. I will never order again!”

Helpful Report

Posted 3 days ago

“It is very disappointing to share my experience with SHEIN customer care. I placed an order including essential travel items 10 days before my travel date, and to ensure timely delivery, I had been following up for over a week. Despite calling more than five times, no one in customer care was able to assist me. My last interaction with an agent named Mr. Mohamed was extremely unpleasant—he was rude, arrogant, and disrespectful. Due to this lack of support, I had to extend my travel ticket three times, which cost me additional money. To make matters worse, my package did not arrive on the promised delivery date, and I received no effective help from customer care. This has been the worst service experience I have ever encountered.”

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Posted 6 days ago

“Absolutely atrocious and incompetent return system. I have been in contact with these scammers every single day for 10 weeks after attempting to return their incorrect goods. I was instructed, in order to receive a refund (only approx £10 order), to send the goods back to an address as instructed. This return postage cost me £21. The package was returned to me by the postal service as "it did not have a suitable scan code". I then received a fine for it's return! I was given three acknowledgements (I have blatant proof) that this fine (an additional £4 on top of the £21) would be refunded if I showed proof of the postal bill. Every absurd excuse to avoid paying has been used by them - one often excuse being, that "they cannot refund if the goods have not been received by the warehouse." An absurd catch 22 situation. They refuse to explain why an order of £10 was worth spending 160% on postage. AVOID. AVOID. AVOID!!!!!”

Helpful Report

Posted 1 week ago

“It is the worst website to buy from… It is the worst website to buy from honestly - Sent me a display fridge that was working for couple of weeks and then temp went up to 51 - provided videos and pictures to prove my point then they asked me to return it - it is a fridge not a t-shirt not to mention it took a while to get it and now I need to send it back so my business is hurting a lot because of that. I asked them to send a technician to fix it they said no, I asked them to give me discount, they offer me 50 points - do you know what a 50 points worth on their website !!! 50 cents not even a 1$ - it is a joke - never again even if I pay 2or 3 hundred dollars more - the worst experience. Below is the conversation I had with Roland Is there anything else that I can help with? OK, it came with a cardboard box and clear plastic bag that has nothing on it so It is a fridge with glass sides are you sure plastic bag will be OK it is not light either Let me ask you something , would the seller welling to give me a discount so I can bring a technician to fix it ? You can use any package or box that you have. Your return and refund won’t be affected. We’ll still gladly accept the items even if the original SHEIN packaging aren’t included. Do you have any other concerns that I could assist with? I asked above another question can you reply to that please falafelfresh1 Let me ask you something , would the seller welling to give me a discount so I can bring a technician to fix it ? In order to help you solve the return problem, would you please kindly tell us the Order Number + SKC/SKU for the item you are referring to? Order # GSU1CB50N001K8N Jul 21 2025 14:12 SKU: sv2412043002619076 Thank you for your confirmation! Regarding your concern, unfortunately, I sincerely apologize to inform you that we are unable to proceed with compensation discount or coupon for the issue. However, we can give you points compensation. Please check your account periodically for the points compensation to be credited. Is there anything else I can help you with today? Check periodically mean - you don't know how much or when? falafelfresh1 Check periodically mean - you don't know how much or when? Regarding your concern, we can only recommended check periodically for the 50 points to be credited to your account. Usually, the points will be credited into your account within 24 hours. Let me know if there's anything more you'd like assistance with. 50 points equal to 50$? 14:17 falafelfresh1 50 points equal to 50$? I would like to inform you that according to the conversion ratio, 100 points is equal to USD 1. Please kindly wait and check your SHEIN points on your account periodically. Feel free to share any other questions or concerns you might have. 100 pints equal to 1$ so you are giving me 50 cents discount in points? Affirmative. I'm really sorry that that's the only compensation that we can give for your issue. However, you can proceed with returning your defective item if you wish to get a refund for your defective item.”

Helpful Report

Posted 1 week ago

“Products take forever to receive with no option to cancel order. Still waiting on mine 6 weeks now”

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Posted 2 weeks ago

“As shown for gift all fake as written by chat”

Shein 1 star review on 1st September 2025

Helpful Report

Posted 2 weeks ago

“Item was delivered to wrong address. Photo taken by delivery company (Yodel) as “proof” of delivery was not my front door. My door is no. 32A, package was delivered to no. 33 (actually, not immediately next door but a few doors away). Yodel also claimed that the parcel was signed for, yet they left it hanging out of the letter box from where it was no doubt very quickly stolen. Yodel have yet to provide me with a copy of the signature, probably because they never got one. Neither SHEIN nor Yodel have accepted responsibility for their mistake insisting the parcel was “signed for and successfully delivered”. Despite sending photos of my front door and photos of the wrong door taken by Yodel, they both maintain the parcel was successfully delivered. I have been buying from SHEIN for years, but I will not be buying from them again. It’s just too risky and I am annoyed at their indifference to me as a longtime customer. I definitely do not recommend!”

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Posted 2 weeks ago

“I will never order from Shein again. Every single item was billed higher than I bought it for”

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Posted 2 weeks ago

“Avoid at All Costs! I'm extremely disappointed with the service I received from this company. The customer service team is virtually non-existent. I've tried calling multiple times, only to be cut off mid-conversation or left waiting for hours on hold with no resolution. When my package was delivered to completely the wrong address (in a different area!!!), I provided ample evidence to support my claim, but the team showed no interest in helping me resolve the issue. They kept asking for additional information, only to request something else after I'd provided it. It was like they had no intention of assisting me. To make matters worse, they refused to refund me for items that were never delivered. The complete disregard for customer satisfaction is staggering. I would strongly advise anyone considering doing business with this company to think twice. Avoid them at all costs!”

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Posted 2 weeks ago

“Item received is not the same as item shown on Shein website.”

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Posted 2 weeks ago

“Order GSH1W351Q00NQ8S Paid for my order, never received it. Shein claimed delivery with a “signature” they can’t prove. First time shopping, last time. Be warned — they push blame onto customers. No refund, no replacement — zero duty of care. Make sure you directly for complaint forms (like ACCC, Fair Trading) kick out the unethical business.”

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Posted 3 weeks ago

“I put in my address by hand but their website overwrote it with the default address on file. Received generic responses from "Live Chat" and the same messages over and over before the "agent" ended the chat. Spent upwards of 1k at this store to then be treated like my business is expendable. No refunds at all so I don't have my packages and I'm out $142.63. The other package was marked as abnormal and returned to sender. Can't get a refund for that either or any amount of genuine help. Done shopping here.”

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Posted 3 weeks ago

“Worst company dont ever shop with shien , deliver wrong products, and dont give refund on time is has been a month no refund provide, very poor management, i recommend everyone to take your step wisely while shopping with shein.”

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Posted 4 weeks ago

“My package was never delivered and I have spent a lot of money ordering. For clients to feel they’re not being accommodated - this sucks and totally not acceptable.”

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Posted 1 month ago

“Their customer service does not deal with an issues at all and actually seem to fob you off, coming from China. Very poor service and not all products are genuine either. They are not the real deal and I would not purchase with them again.”

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Posted 1 month ago

“ordered a white earring and got a silver one, contacted the customer service with pictures to proove it, and they said, that they didn't see any difference... I asked for a payback, and they suggested to send the item back for ~1500 Huf to get the amount of the product ~750 Huf back. Yes, this is an absolutely customer friendly idea.”

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Posted 1 month ago

“Stay far away from this site!! Didn't receive my merchandise and after the dispute I filed still out my money and merchandise.”

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Posted 1 month ago

“I got charged for 4 sneakers and can't speak to live agent just ridiculous going back and forth through chat and email. They only shipped 3 sneakers and the one missing says still in cart but it's a size down from what I ordered I also ordered clothes but never again clearly ripped off”

Helpful Report

Posted 1 month ago

Shein is rated 1.9 based on 1,652 reviews