Shein Reviews

Name: Shein
Rating: 1.95

2.0 Rating 1,418 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

2.0

Based on 1,418 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was fast, the clothes ordered were as expected, but no tags with laundry information, okay for the prices, but, I probably won't order again as I have read several not great reviews. Went on and deleted the app lol”

Helpful Report

Posted 2 weeks ago

“Cheap material, purses backpack, lunchboxs, shoes flimsy, need to stop selling materials and products of cheap quality with misleading pictures”

Helpful Report

Posted 2 months ago

“I’ll be honest Shane is a much better company as far as the actual quality of the merchandise versus fashion nova chic me Temu but delivery is increasingly becoming an issue I used to get my package is super early. Didn’t have to pay extra money now they’re coming weeks later or two weeks later so definitely something in Package and Handyman has definitely changed since I formally started using this company and I regret that I’m gonna have to stop using it because if I pay for something I don’t want it to in three weeks later.”

Helpful Report

Posted 2 months ago

“I didn't get a return code for my item. How can I get it, I try a lot to find it out but I couldn't.”

Helpful Report

Posted 6 months ago

“I ordered a shirt from the company Shein, Shein is an international company that can ship all over the U.S. I started using the company Shein because it was where I first got my school supplies for my desk. After I purchased some school supplies I started buying other stuff until I got to the clothes section. I had bought other shirts and I liked this shirt because on the model it looked good, the shirt was like a shirt you would use at church and the color of it was white. It was covered from the back and it has a little cute bow where you tie it on the front of the shirt. The purpose of this shirt was to be used when I go to church so it would match with dress pants I have at home. I was super excited to order it but I got disappointed after I received it. The shirt did not fit my size even when I checked the size chart and started measuring my body. It was too big from the waist. It wouldn't be close to my liking even if the bow was there to make it cute. Strength number one of this company is that even though they give you an estimated amount of time it will come, it usually gets delivered more than expected which is good. Two nights ago I ordered dresses off shien and they got here today when it was expected to be delivered by next Tuesday Second Strength of Shein is that they give a lot of good coupons after you subscribe or create an account or after you order. The last time I bought fifty dollars worth of the things, I got in return thirty-five percent off my next purchase. The third strengths of Shein are is that their company offers a lot of goodies, such as school supplies, home decor, clothes for kids, men, and women, as well as shoes, jewelry. Weakness number one is that the company doesn't ship outside the U.S. meaning that only a certain amount of people can purchase their products Weakness number two is that the company Shein is outside the U.S. and if I were to complain to a manager or call the company it would just show that the phone line is not connecting or that they don't have a storehouse or an exact address where they can be located inside the U.S. Weakness number three is that there are so many people that put reviews on products making me think they just like putting false information so they don't get the sales. I know this because in my last order I saw some bad reviews on clothes or on products I bought and when I received it I didn't see what was so bad about it. False information is not so helpful for the buyer which is something Shein should resolve on their website. My general opinion of the product is that I did not like it. They need to review their size chart and put in a correct or accurate size chart. Though they overall do good on the other products they might need to reevaluate their size chart on the mean, women, and kid section if it were to happen to another customer then get mad then I would be. I would 100% recommend the company for their good products but I would tell them to look closely at the clothes they buy and check that it's their correct size before purchasing and then having to return because it doesn't fit. I would give it three out of five stars for their effort and dedication for being able to sell in the U.S.”

Helpful Report

Posted 2 years ago

“mixed quality, but in general good value, and no hassle returns”

Helpful Report

Posted 2 years ago

“I've spent so much money on Shein and everything is great until you wash or dry the clothing. Red bleeds, the sewing snaps and honestly the designs don't always look like the pictures. I've regretted almost everything I've bought on Shein. Since I've been looking for better online stores with reasonable pricings. https://wmcclothings.com?p=Sy54zeIbF This is one that I've been very happy with. It's a little more expensive but I'm not taking the outfit I bought from WMCCLOTHING to Plato's Closet anytime soon. Use code KIERA15D9 for a discount if you see something you like.”

Helpful Report

Posted 2 years ago

“So far I cannot say much but the price and product are great.as for delivery please change to something else buffaloes will take you down.i am still waiting for my order as we speak and nor update nor nothing”

Shein 3 star review on 1st September 2021

Helpful Report

Posted 2 years ago

“Good and not so good.”

Helpful Report

Posted 2 years ago

“The delivery time was good the quality of clothes wasnt great however for the prices that they offer its what's to be expected I bought some items for my daughter who has suddenly become moreconscious about fashion so for that reason I bought from here because fashions change and my daughters taste in clothing changes regularly so it wasnt too much money to shell out and rather than her clothes being sat in the wardrobe when shes done we give them to charity not landfill so it's a win win.”

Helpful Report

Posted 2 years ago

“I ordered 3 t-shirt dresses. I got what I paid for, not the best, but not the worst either. Two of the three were okay, the drop shoulder coffee brown tie-dye dress should not be sold, the sleeves are ridiculously long and feels irregular/not a good fit. Fast shipping.”

Helpful Report

Posted 2 years ago

“Clothes are cute but you get what u pay for. quality not that good for long time wear. But for a party or vacation they are fine if all you want us to look good for the moment. Be sure to measure yourself and check sizing chart and you should not have any problems”

Helpful Report

Posted 2 years ago

“Ive been ordering with Shein. com for about a year now. Ive gotten every item/order just up until the beginning if April. Any order ive placed since then has had odd tracking and "delays" and i havnt received an order since? .. I did get a refund for 1 order. thankfully i didnt spend much since the 2 months.”

Helpful Report

Posted 2 years ago

“Honestly it would be nice if order came faster without paying extra money aside from that I’m happy with shein. Their clothes are supper cute n comfy”

Helpful Report

Posted 2 years ago

“The prices are great but it takes forever to get what you ordered and most of the time its not what you really ordered. They just send what they want to send, then you can't get ahold of anyone to resolve the issue. Be careful! I've had great times and then I've had terrible times ordering.”

Helpful Report

Posted 2 years ago

“PROS: I knew I was getting into choppy waters with SHEIN but I found a cute (cheap) skirt and some adorable silk-like scarves (they’re polyester). CONS: SHEIN hides all reviews under 4 stars. That’s so sketchy to me. I honestly think that alone could dissuade me from shopping there. Just read comments from here though and now I’m worried about the items I’m returning... hope they don’t get lost...”

Helpful Report

Posted 2 years ago

“1st of all I got the wrong size hoodie , the dresses are very pretty , I wore 1 for the 1st time today and it ripped down the side cos it’s paper thin, I hope my other 1 rip the 1st time I wear it”

Helpful Report

Posted 3 years ago

“I ordered a pair of pants from them and I ordered the bikini two piece I ordered my stuff almost two weeks ago and I still ain't got my item they didn't send me no email or nothing they are fraud and I will be taking them to court because I got the transaction on my card so whoever you are don't deal with them they are false advertisement I never got the email for the pants I ordered order two piece so I'm getting a f***”

Helpful Report

Posted 3 years ago

“I had bought four things from shein in dec and Shein had said it would be here by Jan 14 - Jan 21 the tracking number hasnt been updated since Jan 9 and nor i got any emails or packages from Shein So this is just a heads up i still love the store :)”

Helpful Report

Posted 3 years ago

“I started shopping at shein 4 months ago and I was pleasantly surprised at the quality of the goods, the price, and the quick delivery. I see several comments here on how they are a scam but so far, they have been very professional compared to other Chinese online merchants that I have ordered from. I liked their way of doing business that I started buying more and more from them (about one order a week), until recently. There have been serious shipping issues on my last few orders all made in early November with no resolution despite some amazing client service reps who tried to help, but I still haven’t received anything. This has caused me to refrain from making any more purchases from shein. Although I’ve been a top fan of shein prior to these shipping problems, it pains me to have to give them 3 stars for these recent shipping delays. I’ll come back to rate them better once the backlog is cleared to my satisfaction.”

Helpful Report

Posted 3 years ago

Shein is rated 2.0 based on 1,418 reviews