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Shein Reviews

2.0 Rating 1,425 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,425 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from this company weekly and raves about the prices along with the decent quality for the prices. I have not ordered from this company in months because when my item said to be “delivered” I returned home to not find my package. When I called the delivery service about my package they said there was nothing that they could do because it was sent to the right place. Is spent almost $100 and had to scramble last minute to find another wedding outfit. Since this incident with no return of my hard earned money I have not and will not shop from here again.”

Posted 4 years ago

“I hate the app , it needs to be fixed . I’m tired of it scrolling all the way back to the top when I go back to the first page. It’s really really annoying.”

Posted 4 years ago

“The sweatshirt is very cute BUT runs very small! I usually wear a large in a sweatshirt and like it loose and ordered a XL and it’s snug and the material is very thin. I received it very quickly. Not worth sending back. Will give to someone smaller.”

Posted 4 years ago

“You get what you pay for, cheap clothes for small money. There were no issues with delivery, goods came quite quickly, but the sizes are well off. All items ( blouse, skirts, dress, top) size L , but when tried on, skirts and tops barely fit, however the dress were miles too big. Return policy easy, without any issues. Worn one of the items twice and it ripped Un seem, was quite umberasing moment at work.”

Posted 4 years ago

“Ok if you actually get your items. If you have a problem or need to return good luck. They say they have chat 24*7 not true. There is no email option or way to contact them.”

Posted 4 years ago

“You really do get what you pay for: some items were made from very nice fabrics and fit wonderfully; other items simply didn't. I had to send about 50% of my purchases back because they looked weird or because the fabric was horrible or badly made. The items I kept were of okay quality (like I said: you get what you pay for). However, once you have decided to send items back you cannot publicly review them anymore, which means that only the positive reviews make it onto the website - which is incredibly misleading and unhelpful and makes me question further purchases. That is absolutely not o.k.”

Posted 4 years ago

“I do order from Stein frequently but must say to be honest, it is hit and miss with some of their clothing. I will only buy sale items now so I'm not out of pocket too much for their sizing errors.”

Posted 5 years ago

“I was sceptical so i didnt spend much... im glad i didnt, out of the 5 items i got only 1 fits nice and is good quality. The rest are oddly shaped, thin, cheap material. You get what you pay for though. I wont be using again. Have to say quick delivery and packaged well though”

Posted 5 years ago

“I ordered 2 sweaters. One was very pretty as expected. Ran very large. Second sweater was very cheap looking. Ran very small. I wont order again.”

Posted 5 years ago

“I ordered a bunch of cloths last year. They came about the same time most items I have ordered from China. I found the quality not the best although some items were great. The items I was not able to fit in I returned with no problems. I have ordered 3 times from company now.”

Posted 5 years ago

“Shein offers cheap, trendy clothes but the quality reflects the price. Dress fabric tends to be cheap, synthetic and thin. While any "wool" fabric tends to feel more like felt, even down to how it irritates my skin. But for people looking for affordable & trendy clothes that are good for single season wear, Shein is a good choice.”

Posted 5 years ago

“They had quick shipping and great selection”

Posted 5 years ago

“Sizing off and returns process complicated”

Posted 6 years ago

“Web site and offers very appealing. Promised discount BUT small print does not include any sale items....bit disapointing and old gimmick. They should be better than this considering most items have sale price.”

Posted 6 years ago

“I made an order Sunday but am hoping it will come by Saturday, it got dispatched Monday , anyone know if it will arrive on time ??”

Posted 6 years ago

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Shein is rated 2.0 based on 1,425 reviews