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Shein Reviews

2.0 Rating 1,416 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,416 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter loves the site, so I bought her a $200 gift card for Christmas. Little did I know that half of the items on the site are from third-party sellers and now my daughter can't buy what she wants because the gift card can't be used on those purchases. If you buy a Shein gift card, you should be able to use it on anything on the site. I should have given her a Visa instead. It feels like kind of a scam.”

Posted 4 months ago

“I have tried numerous times to contact Shein regarding an order i place in November, the incorrect item was delivered, and im trying to find out where my correct items are, Shein have replied to 1 enquiry through twitter, but its been 2 days and they havent got back to me, wont be using them again if i dont receive what i ordered. Customer Services are rubbish you cant contact them properly.”

Posted 4 months ago

“Please be careful when purchasing items from Shein because if you have to return anything you will most likely have to pay and there is no guarantee that you will ever get your money back. I have returned a package almost a month ago and unfortunately I have still not received my money back nor am I able to get in touch with customer service.”

Posted 5 months ago

“I have been cheated on 2 returns! They have the product and have not issued a credit.”

Shein 2 star review on 2nd November 2023

Posted 5 months ago

“I like to shopping from shein but I don't like product delivery by speedx and onTrac. For speedx I try to contact them by call, website, email but I didn't get any respond. For onTrac it show my product was delivery but I never get it. And I check to the camera record at my apartment mailroom at the time they showed product was delivery but no one send the packgage to me. Please change shipment company if you don't want to lost your customer.”

Posted 6 months ago

“Hard to reach customer service to do a return. Outfits are nice. Not with it if you have spend all day trying to reach them for return.”

Posted 1 year ago

“Shein the prices have almost doubled, and the shipping that is coming out of Compton California! Delivery center has been a nightmare, the item sits in the facility for 4 or 5 days before sent out for delivery! Shipping used to take maybe 5 days total coming out of Anaheim facility! Disappointed in the down hill of SHEIN.”

Posted 1 year ago

“Fast delivery but when I washed the dresses the length of 2 of them shrank a lot. Very disappointed.”

Posted 1 year ago

“Hi. The fabric was not as advertised. I was very disappointed.”

Shein 2 star review on 11th October 2022

Shein 2 star review on 11th October 2022

Shein 2 star review on 11th October 2022

Shein 2 star review on 11th October 2022

Shein 2 star review on 11th October 2022

Shein 2 star review on 11th October 2022

Posted 1 year ago

“I am still having issues with my refund for the hair I purchased. Shein has had me to send pictures of the hair 4 times and nothing has changed. Futhermore, they do not even acknowledge you by name which is even more insulting. You are just "customer" to them but they want to announce their titles when emailing you back. All this week, they claimed to have checked packages before they ship them out which is lie. Then they have asked me to provide pictures several times, which I have but nothing changes. They are full of false apologies and I have yet to see the money return to my card. They give out the same scripted responses saying they are sorry for the trouble and they do not want you to have a bad impression of them. Too Late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Then they had the audacity to offer me 30% of a refund, when I paid full price. Why would I want a quarter of my money back when I paid in full? I have also tried to find the CEO to tell him what is going on with his non-existent customer service but his email address is nowhere to be found.”

Shein 2 star review on 9th September 2022

Shein 2 star review on 9th September 2022

Posted 1 year ago

“I want a full refund for the hair because once again you fraudently advertised inches that you did not provide. You are doing this on purpose but then claim you don't know it happens. I wanted 4 bundles of 20 inches not multiple sizes to make a wig. Never mind the fact that it smells. I trusted what you said was a mistake but you cannot continue to scam people. You profusely apologized to me but nothing has changed. Be honest about the inches of hair you sell. I selected 20 inches and yet you sent 16, 20, 18 and 14 and that is not what you advertised.”

Shein 2 star review on 2nd September 2022

Shein 2 star review on 2nd September 2022

Shein 2 star review on 2nd September 2022

Posted 1 year ago

“The customer service dealing with my refund was NOT helpful at all. They were not willing to work with me, so unfortunately I never got my refund after I returned the items.”

Posted 1 year ago

“On a scale 1-5 they get a 2.5 + the-the biggest negative and why I’m here. They charge me shipping on a SUNDAY. Shipping is free on Sunday’s and I made sure I selected I selected free shipping because my order was already over $150 and I didn’t need the order in a rush but they charged me for shipping $34 shipping fee$12.90 and shipping tax .90 all on a Sunday. * make sure you review you receipt and everything is added correctly and * take screenshots of your order”

Posted 1 year ago

“There is a big selection of clothing and shoes for every taste, and the prices are really reasonable. However, some of the items’ quality is not so great, however you shouldn’t expect superior materials at such a price. read out more here https://legitreviewed.com/review/shein”

Posted 1 year ago

“Garbage China based company who tries to act western based. Paid for expedited shipping and to them that's 8 to 9 days. That's not expedited when you claim to be shipping from the US and Canada. One more dishonest offshore company.”

Posted 1 year ago

“Ordered 5 dresses. Received 4. Two of the four not the same as on description. Various emails and messages to them with photos but still no solution and no response!! Asked to send them back but too expensive to do so and scared it does not get to them.”

Posted 2 years ago

“You Get what you pay for sizes are in different I ordered medium some came out like an extra large and some came out like a small. Quality is very thin.”

Shein 2 star review on 16th January 2022

Posted 2 years ago

“Clothes were cheaper quality than displayed. There is NO way to return them. NO CUSTOMER SERVICE”

Posted 2 years ago

“Parcel way over the expected delivery time. Ordered on 3 December 2021, payment was quick to be asked. Estimated delivery was between 22 - 25 December 2021. When we enquiry about the parcel, it was then that Shein notify us that the parcel is going out on the 23rd of December 2021 (airport China). When asked for payment for VAT and customs, we paid immediately, it was paid when email was received. Notice we paid this before the notice of the delay of the parcel leaving on the 23rd Dec 2021. Then the delay from the logistics company. Finally scanned in at SA warehouse (airport DC). Checking every day, but movement only every 5 days. Still waiting for Buffalo to deliver. Package in transit now for more than a month. Disappointed with Shein and Buffalo. How can Shein use such poor logistics company like Buffalo. These companies are quick to ask for payment and when it comes to delivery, poor service. And so we still hope to receive the parcel this week....maybe we will get lucky....”

Posted 2 years ago

“quality not that great”

Posted 2 years ago

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Shein is rated 2.0 based on 1,416 reviews