Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,580 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order some items the 1st time and it was good, the 2nd time I got half my order and was missing at least 4 items that I had already promoted online. I don’t like that u can’t talk to anyone and the jewelry is costume jewelry and can’t be returned. I’m upset that I placed a 3rd order before getting my 2nd, so now I’m scared to see what I’m not getting in that order I’m so upset cause they do have cute clothes that r way cheaper than fashion Nova, but this 3rd order will be my last 🤦🏽‍♀️”

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Posted 4 years ago

“Their clothes is pretty cheap qualities not the best but it is really cute. Just don't have to return anything. it's a months I can't get through and my money has not been credited it back. is nearly impossible to track your returns”

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Posted 4 years ago

“quality is sooo bad and shipping takes 1 to 2 months”

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Posted 4 years ago

“So, my order did not come yet, and it was placed April 23rd. They could do way better on the shipping, and not to mention, it says it at some place in New york, and has been there for a REALLY long time! But, the prices are low, and the outfits LOOK cute, but I am waiting to see if this is going to be a ripoff. So far, decent experience. Based on all of the other reviews I read, I feel I should not have bought from this site, but I have yet to see if this is a total ripoff or not. I will definitely come back to right another review on what I got and will Probably send pictures of the clothing to show everyone.”

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Posted 4 years ago

“Got these for my wife - they were ok, a couple of the dresses were wearable, but overall the stuff she has received has been kinda crummy - it's too bad because i like some of those styles - seems a shame to have such a nice online storefront for such an overall bad customer experience”

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Posted 4 years ago

“My experience was great. Loved the clothing. Fast shipping. The quality wasn’t the greatest but... you get what you pay for. It was still very wearable. I had no problems with Shein until all of my accounts started getting hacked. My email, Instagram, spotify, all of that jazz. Come to find out this was all related to making an account on Shein and giving them my address. Their whole system had been hacked! I ended up having to change all my passwords and putting security on them. Wish this website has been great but it bombed. Will never be ordering again.”

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Posted 4 years ago

“This company is from mainland China. I didn’t realize. No customer service and the quality of the clothing is just ok. No wonder it’s cheap, will not shop here again”

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Posted 4 years ago

“Absolute trash with customer service. Can’t ever get ahold of someone, my package has been sitting in my local parcel office for OVER a month. And I can’t get ahold of anyone, nor have they updated my FEDEX so it’s not like I even have a tracking number!!!! I spent a lot of money! What a waste to not get the $300 worth of merchandise.”

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Posted 4 years ago

“This site is terrible, slow delivery & very poor quality. Returns are impossible.”

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Posted 4 years ago

“Returned 85$ worth of shoes because the size was wrong and suddenly my account got reset and I lost all my points and my orders, I can't track anything and I had an order coming in and now it's gone! The customer service is a useless robot machine that literally does nothing! Im outraged, I loved shopping here until now. Completely unprofessional.”

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Posted 5 years ago

“You’re charging me $10 Dollars to buy a $100 gift card for a birthday ? What is your problem ?? That’s highway robbery !!! I am giving you business and in return , you still want a fee??”

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Posted 5 years ago

“I’m so disappointed. Ordered my stuff April 17. It shipped the 29th but first told me it shipped the 26th so I’m sitting here waiting for my stuff to find out it hadn’t even been shipped. It’s not even worth the wait. Could have saved my money and got some things from Walmart. Customer service sucks. And yet to get an update. By time it’s at my door I’ll get an update. Don’t waste you’re time just buy from somewhere else”

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Posted 5 years ago

“For those who can’t find customer service!!!!: download the shein app and under where it says me it shows where you can reach customer service. Then once clicked hit need more help Where they will ask questions. A robot will answer but there should be a chat button pop up after a few answer questions click it, i think it ask if you want to chat and it should connect you. Hope this helps other because I struggled to find it at first. As far as my entire experience with shein.... Prices were good but it was processing for 10 days before saying shipped. Which I never received and email like they said. I’m not sure how long it’ll take for it to get here after being shipped but hopefully it’s soon. Might update once they get here if they get here!”

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Posted 5 years ago

“I know a pandemic is going around and all but i placed my order more than TWO weeks ago and it still hasn’t arrived. All i ordered was jewelry??? I’m very disappointed.”

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Posted 5 years ago

“I placed My order April 8th. I still have not received my shipment. Why is that ? I would like to know my status.”

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Posted 5 years ago

“Now due to lock down, they increase their prices too much! They do not act ethically.”

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Posted 5 years ago

“I order from this site in the beginning of April and so frustrated because there’s NO way of tracking your purchase. It’s almost May and it’s really upsetting to me that this company not only has so many bad reviews, but there’s no way of contacting this site as well. I spent closed to $100 and I refuse to take it at as a lost!!!!!!”

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Posted 5 years ago

“I don’t rlly know what to expect since this was my first time shopping from shein. I ordered 11 items for $95.00 on April 14 and it is now April 22 and the order has still not been shipped. I’m rlly hoping the order comes in soon but I have yet to get an update with having contact with shein. I may probably cancel the order since it has yet to be shipped out.”

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Posted 5 years ago

“The clothes were thin and very see through and took forever to return also was very expensive to return”

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Posted 5 years ago

“Website has cute clothes. And most of it is pretty inexpensive yet cute. However it seems every time I go on this website something happens and it crashes and I lose everything in my card. I just tried 3 times to buy something and just can’t do it. You make one false move and it will glitch and mess everything up. Not happy with this. It needs to be fixed.”

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Posted 5 years ago

Shein is rated 1.9 based on 1,580 reviews