Shein Reviews

Name: Shein
Rating: 1.89

1.9 Rating 1,652 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th September 2025

Nelson

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a few dresses and had to return as they did not fit I spent £120 and £90 and they have only given a partial refund despite saying that it’s free to return I have had £30 taken off each amount that’s a total of £60 I am In dispute and requested a breakdown of why they have not given a full refund as said in there terms when ordering They need to be more up front instead of hiding hidden charges I will not order again from here”

Helpful Report

Posted 7 months ago

“You are full of it keep saying invite one more for sure withdraw complete fraud I know that I am only one customer but just because of this scam I am done goodbye shein”

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Posted 7 months ago

“Do not shop! Horrible company stole my money and didn’t deliver my parcel said was delivered no proof nothing. They reply to feedback and reviews saying email us and we will sort it but they don’t! There a scam company do not shop”

Helpful Report

Posted 7 months ago

“They always refund less amount than you paid,I wrote complaint to them with invoices and bank statements showing that they refunded a lot less then I paid,and they kept repeating that I paid leas,even tho there is evidence of my payments to them with all amounts. Biggest svammers ever,not even talking about abomination quality of items. Never again.”

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Posted 7 months ago

“I washed my entire order along with some of my own expensive clothes and a sweater exploded in the wash, embedding thousands of fibers in everything in my order and infesting my whole house as well as ruining my washing machine, costing me upwards of $1000. Shein is refusing to refund my order without me sending everything back despite having photographic proof. I am unable to send back as I have a disability and already threw much of it out as the fibres were infesting my entire house”

Shein 1 star review on 18th January 2025

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Posted 7 months ago

“My order said arraived but i never received the package i told them they said its not their responsibility to see what happened bad bad company and costumer service be careful dont buy from them”

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Posted 7 months ago

“Scammers. Deliver my items to wrong location and won’t reship/refund my order. And no phone number to reach out to live representative of course”

Shein 1 star review on 12th January 2025

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Posted 8 months ago

“RIDICULOUS WASTE OF MY TIME TRYING TO RETURN A TEENY TINY CHEAP BROWN EYESHADOW THAT WAS NOT DARK BROWN AS DESCRIBED....YOUR BOT HAD ME JUMPING THROUGH HOOPS...DRIVING SOMEWHERE TO RETURN A $3.00 ITEM???? GET REAL, IDIOTS! I'M CLOSING ACCOUNT AND GOING TO TEMU.”

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Posted 8 months ago

“They have a very very poor customer service. They do not care about their customers, they are just there to collect your money. When you for a refund it now ages for them to respond”

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Posted 8 months ago

“Used Shein for a while, however this last order was held up on china for 3 weeks. It had not moved for over 15 days and Shein ignored all my request for a refund. They shipped all the Xmas presents after Xmas despite me telling them repeatedly that I no longer wanted the order as it had missed the delivery window by 2 weeks. They are still holding my money ransom for an unwanted parcel - that they refused to cancel and the courier has thrown over my gate whilst I am out of the country for 3 months!!!!”

Helpful Report

Posted 8 months ago

“Ordered on 11th Dec and has been with courier since 23rd Dec. Courier has now said parcel has been misplaced. Iv forwarded this to Shein and still no further on with this. Won't cancel my order and won't refund. Do not recommend ordering from Shein”

Helpful Report

Posted 8 months ago

“I have been a customer for a long time. For some reason an address for an order I place was changed in their system. I reached out to them to let them know of this and they told me there was nothing they could do. Actually, they were quite rude. They gave me a number to call which was disconnected to find the package. So just remember if you don’t get something that you ordered from them you’re just out the money.”

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Posted 8 months ago

“Ordered for total of £15, by the last minute I canceled the order, I asked for a refund and it's been days since then but no refund. Can't you believe that? It's like I gave away £15 for nothing.”

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Posted 8 months ago

“Ordered weeks ago and was only shipped two dates ago date for delivery was 23rd December now 27th estimated not good enough this was Christmas presents never again avoid people”

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Posted 8 months ago

“My whole order. Said it'd be Here before Christmas dec 13 actually and here we are couple days before Christmas and still got nothing. If I knew this happened alot to peoplevid never ordered from here. If you want to order from them make sure to order 3-6 months before you need the product”

Helpful Report

Posted 8 months ago

“Order was delivered by their shipping company but they kept it in the street with public access and was stolen before I got to it. Shein isn’t taking any responsibility. Customer service sucks. Never buying again.”

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Posted 8 months ago

“This place should be shut down! They are thieves and criminals. They just slave their workers and don’t even deliver on their products or follow through if something is wrong with delivery.”

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Posted 8 months ago

“Order didnt arrive..customer service not helping. Invoice company adress denied having any ties with shein Customet service provides an automated robotic answer .no optiom for refund as i have not receive my item”

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Posted 9 months ago

“I am Highly dissatisfied. There was no rules breaking. All guidelines and rules were followed. There was no cheating or unlikely behavior. You guys terminated me from the game because I was close to finishing fairly. This is very unprofessional and unacceptable. I will no longer like to continue using the shein app. I will like to delete my account. It’s not right that I was wrongfully terminated and I feel like I was discriminated. There’s no proof that it was ANY abnormal behaviors. I have only 1 phone. I have only 1 account. There’s only 1 person, (which is me) that has access to the game. The game was played everyday consistently and played the correct way daily. I will be giving this app a Bad & Truthful review. I was given not one help by support. If this is how you guys run your business then I will no longer be using this app and no longer ordering and making purchases here. I was wrongfully terminated with no proof, no evidence, no reasonable or explanation behind me. There was no plugs in or engaging in cheating behavior. I was discriminated and wrongfully terminated. I will be giving a review and bad rating for this Horrible and Terrible service.”

Shein 1 star review on 9th December 2024

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Posted 9 months ago

“If I can get no stars I would. The carrier SpeedX they are using are bad. I left specific instructions to call to gain access to my gated community. They tried to deliver my package 3 times all without call me. I still have not received my order. Also I ordered something that was shipped to an entirely different city and state I live in. After reporting this error to SHEIN that my order was not delivered to my address I received an email stating it had been delivered. SHEIN tracking information clearly shows an entire different address and state. I have ordered in the past but my recent order from SHEIN is just been a hassle. I will not order again in life!!!!”

Helpful Report

Posted 9 months ago

Shein is rated 1.9 based on 1,652 reviews