Shein Reviews

Name: Shein
Rating: 1.95

2.0 Rating 1,424 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

2.0

Based on 1,424 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ll never shop from this company again. I had an issue with delivery and they only send me contact with the local courier..”

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Posted 1 month ago

“my order has not been delivered since February, i am in south africa. I ordered from SHEIN”

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Posted 1 month ago

“I'm a first time user, and despite having read in reviews that other customers had experienced order not appearing issues, I still wanted to try them out. I'm not happy. I'm glad that I only ordered two items to try out the site, because I'm probably not going to get my money back. The Blouse I ordered and received is not right measurement as per the site, Shoes I still haven't received yet nor can I track it because: 1. My Order does not appear in my account, so I obviously can't manage order. 2. Contacting Customer Service is a joke because they do not have a phone #. I needed to open a ticket with them, which I did. I write to them, "I can't see my order." They write back, "We can't see your order can you give us your order #." I write back, "If I can't see my order how can I give you an order number? And it continues like this. It's too bad because I would like to order many clothing items that I've seen on this site. Despite having read in reviews that other customers had experienced this issue, I still wanted to try them out. So far not happy.”

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Posted 1 month ago

“I’m becoming really disappointed with shein, I am a regular shopper and I’ve even got my partner to shop with shein but the way they have treated loyal customers lately is terrible. My account keeps popping up with the message that it’s under suspicion for no reason at all I have asked for an explanation as I do not fall under any of the met criteria and shein have failed to give me a valid reason they just keep sending me broken rules criteria! I have not been able to collect my usual points and I cannot play the game to collect points, it just doesn’t make sense. The way they have treated me is bang out of order and I’m just considering terminating my account if they do not want to fix the issue, losing a very regular customer!”

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Posted 1 month ago

“cheap and poor quality clothes will rip expect wearing clothes that were made with children in factories of children . poor labor poor quality”

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Posted 1 month ago

“I bought a jacket from Shein but it was inferior quality and too small, despite XL being my normal size, so - after a week's nightmare of repeatedly ignored requests for a refund - I managed to get it approved, or so they said, and sent the item back but then they changed their mind and sent me yet another jacket exactly the same product and size that I’ve also sent back and now they are saying they haven’t received the return even though I have proof. Dealing with Shein is like a stressful full time job, it's been going on for weeks and still I haven't been refunded. For god’s sake if you do buy from them DO NOT expect customer care if anything goes wrong! I will never buy from Shein again and advise shoppers to avoid this outfit like the plague!”

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Posted 1 month ago

“I would give Shein a NO STAR rating. I paid and submitted my order on 2/15/2024. 4 days later received email that order has been delivered with tracking number. Till today, 3/18/2024, I still have not receive the order. There is no phone # for Shein that I could contact. The phone # for the shipping company (UniUni) were busy from early hours till late hours! Shein is a scam company. This will be my first and last time that I'll order from this scam company! Expensive lesson to learn. Joee J”

Helpful Report

Posted 1 month ago

“Horrible company.. They do not return emails and have no interest in communicating with you. it is also impossible to find an email. Unable to ask for a return. Dd not respond to me at all. Their glasses are cheap and not made properly. Their delivery service also sucks an provided a tracking number that was not trackable.”

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Posted 1 month ago

“Beware when ordering as you will find when you come to returning items you might get a “cannot return because a promotion item” notification and no matter what you do there is no way to get a refund. This has happened to me twice, first time I just assumed I had missed seeing that I could not return when I ordered, second time I was very wary when ordering and checked carefully before placing order, also I ordered the same item in a different size and was able to return it!! In my view it’s a scam they are not to be trusted, I won’t be purchasing this company in future, a terrible way to treat customers”

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Posted 1 month ago

“It's fake. They advertised for a beautiful item but when I received it, it was crappy. Pretty much lost the money. There's no way to contact them as they will lead you in to AI that will first charge you to hear your dissatisfaction and then not fix the issue, reaping you further”

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Posted 1 month ago

“I have ordered from shein. But this is the second order that has gone missing with no refund. It is difficult to return items. And this is the second time I have a missing item. Be careful I will not be ordering from them again.”

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Posted 2 months ago

“This is the worst site to shop for. I had been continuously asking for my returned stuff. It’s been more than a year now. It’s so frustrating, everytime I send them an email, there’s a new person and then that person doesn’t know my query. I have to explain everything from the start and then when they tel me that they would get back with few day. Nobody gets back to me. And this continues forever. It’s a scam!”

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Posted 2 months ago

“I’m trying to get the promotion and now every time I get a new user it only gives me 0.01 points and that’s a shame I have had 3 new users and each time it so my been 0.001 why do you do people like that it’s almost as if you do that to keep company going by getting people to add new users but they still don’t get the 1 full diamond needed . Are you guys scamming people is this your way of trying not to give people The freebies. I have had 3 new users and each time I only got 0.001 diamond a why is that so that’s the only amount that’s on the picks . I have picked digger ones each time and still only got the 0.001 that’s a shame especially for people that spend their money . You guys should be a shame of your selves”

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Posted 2 months ago

“I LOVE SHOPPING ONLINE..BUT..IF YOU HAVE ANY ISSUES CUSTOMER SERVICE IS THE WORST AND HER NAME IS JOYCE, UNPROFESSIONAL AND DISRESPECTFUL EMAILS SHE SENDS, NEVER SEEN NOTHING LIKE IT CAN'T GET MY ITEMS THAT WAS SENT TO THE WRONG ADDRESS, CONTACTED MY BANK, NOW SHEIN HAS MY REFUND FROZEN 🤔😡🤬🤔”

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Posted 2 months ago

“Shein is terrible!! I bought a huge purchase of 36 items and they charged my credit card and marked it as paid then they told me to send them my ID and Bank Transaction records. I refused and they cancelled my order and I am still waiting for my money I had to call my credit card company to dispute the transaction.”

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Posted 2 months ago

“Customer service is a nightmare. Took up to 15 emails to get an item returned. Items ordered are not what you receive and getting it straightened out is impossible”

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Posted 2 months ago

“I placed an order on December 3, 2023, was to be delivered by December 16 and never showed up. Shein is using Uniuni as a courier and they are an absolute garbage courier. Trying to have SHEIN cancel my order and reimburse my money. Disappointment for Christmas.”

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Posted 4 months ago

“I had to pay a return fee for damagged goods and at the end didn't get a refund at all. Tried with customer servise several times with no luck. First they agreed to pay 20% return fee , and at the end that was a refund. I send 30, 40, 50? Complains with no effect and at the end they stopped answering at all... So a damaged dress I returned cost me twice the price and I don't even have it. Or the money back. I did get the money back for 3 items but took 2 month🤔 or more . They won't see me ever again....”

Shein 1 star review on 9th December 2023

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Posted 4 months ago

“Its when things go wrong you realise you used the wrong company. I get a delivery, one item of 7. Its nothing like the picture so requested a return, I notice a message on my account which tells me a different product has been delivered this can be items 2 of 7. My account shows the unwanted item (item1) is to be returned. I now have a message that the undelivered item (items2)is to be returned even tho I don't have it. The customer service is not actually a service. Should you need it, you will get a bunch of options of which probably none help. Clearly my issue is not going to be resolved by a chat bot, so ask for contact. I now have a ticket which can and probably will take 24hours to gain a response. Should have stuck to Temu, had no issues with returns etc”

Shein 1 star review on 4th December 2023

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Posted 4 months ago

“I had 50.00 in points saved and it said I had 7 days to use them and they took them on the 5th day I'm so upset.”

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Posted 5 months ago

Shein is rated 2.0 based on 1,424 reviews