Shein Reviews

Name: Shein
Rating: 1.95

2.0 Rating 1,424 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

2.0

Based on 1,424 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non-existent”

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Posted 5 months ago

“Customer service was awful. Would not allow returns within their stated policy. I would avoid purchasing items from this company. Because they sell clothing, you need to be able to return items that do not fit as expected. I followed the instructions that Shein provided in the response, but there is no way to reach a real person. It's just an automated system. It appears that this is a scripted response that Shein uses to make it look like they are responsive to customer concerns. Please be aware that they are not responsive and do not be fooled. Shein - if you really want to resolve the issue, I would be happy to speak or chat with a representative, but so far you have not provided that option to resolve the issue. Date of experience: June 12, 2023”

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Posted 5 months ago

“Received emails that my items were shipped from 2 different Shein locations, The tracking information was vague and did not show what carrier was making delivery from international warehouse. So I asked for that info and mentioned that supplying the carrier will assure delivery to me and said that Sheins online site was not user friendly. Next I received replies in a foreign language which I believe was Chinese and the email address I supplied to contact me was sending the replies from Shein to the SPAM folder. Then the customer service stop replying in English and no longer assisted me with my purchase of 2 pairs of shoes. 1 shipment showed UPS as the carrier and tracking number was supplied and the international shipment did not and Shein customer service was replying in Chinese not English. Very negative experience and called my Credit Card company to dispute the charges and refund my purchases. Placed the order on Nov 5 2023 and began asking for carrier info on Nov 6 2023, On Nov 7 2023 disputed the transaction and I messaged Shein that my Credit card company will be contacting them a my credit card company issued me a full refund. Will never do business with Shein and suggest others to buy online from sources other than Shein”

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Posted 5 months ago

“Try to avoid this bogus company. They will steal your money under the false pretense. I have ordered 2 times within a short space of time and I am still waiting for my items. The first 0ne is Order Number GSON9S58U00MP6L on the 30th of October 2023. After making the payment, I was told that I had canceled the order. To my dismay, £103 for the items was taken from my account by Shein. The only item that was delivered was my wife's dress. If I canceled the order what happened to the money i have paid? Why did they deliver one item from the order that was canceled? Order number: GSON9S58U00MP6L Total Amount: GBP£101.61 Shipping Method: STANDARD SHIPPING Payment Method: checkout-card3ds Shipping address: 256 Springfield Road Glasgow, Glasgow United Kingdom G40 3HU Payment Date: 31 Oct 2023 The second order GSON9B58M00MY8F was generated immediately after I received an email that my first Order was shipped out. I only received 2 out of 8 items from this order. Order number: GSON9B58M00MY8F Total Amount: GBP£74.47 Shipping Method: STANDARD SHIPPING Payment Method: checkout-card3ds Shipping address: 256 Springfield Road Glasgow, Glasgow United Kingdom G40 3HU Payment Date: 03 Nov 2023 Estimated shipping time: 7-10 Day(s)”

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Posted 5 months ago

“*No Purchase Made* Someone has created an account with Shein using my email address. My email is now being bombarded with order updates etc. What kind of company doesn't verify their customers email address? Enough said!”

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Posted 5 months ago

“No customer service and if you ask for refund they wipe the order completely - packaging poor quality extremely poor”

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Posted 6 months ago

“I order lots of clothes from LL Beans, Orvis, etc. and have never had a problem returning an item until I ordered a pair of women's slacks from Shein. They arrived without a packing slip and were too large so I tried to return them. The order for the slacks doesn't show on my account and it's impossible to get a return label without an order showing on an account. I tried the online chat but my question didn't fit in any of the categories so my question was refused. And there's no customer service number and no way to talk with a person. Don't order from this company! Now I'm stuck with a pair of slacks that's way too big and no way to get a refund for the more than $75 which I spent.”

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Posted 6 months ago

“I got robbed from Shein, said my package could not be delivered and was being returned back but they never gave me a refund or did anything about it. I tried to get my money back from my credit card company, but they sent my CC company a fake delivery note so it was rejected. I'm seriously shocked because no one is returning my emails and now it looks like they have just stolen $90 from me! I'll have to fight this with my credit card company.”

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Posted 6 months ago

“Rip off outfit and Very Poor quality Stay Far Away .”

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Posted 6 months ago

“Do your self a favor, and pass!! So cheap, itchy and ugly. Giving hard time to return. PASS!!!!!”

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Posted 6 months ago

“I will no longer buy from you, you stopped free shipping to Israel, your selling Palastine flags, you stopped collaborating with Israel influencers because of the war that is happening after Hamas slaughtered about 1400 Israeli!!! And kidnapped over 400 peolple!!! Shame on you!!!!! If you don’t condemn Terrorism you support it!!! Shame on you!!!! I deleted my account for good!”

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Posted 6 months ago

“The worst clothes I have ever bought and they abuse poor Chinese children”

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Posted 6 months ago

“Still awaiting 2 items refund since 25/10 tried all ways to send a message but to no avail. In my account it states processing refund and have stayed like this for 3 weeks what else can I do?”

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Posted 6 months ago

“Handla inte på shein, om du ska lämna tillbka något så är det mycket krongligt dem tar expeditionsavgift 250 kr plus retur. Det är mycket bättre på temu.com”

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Posted 6 months ago

“They are a rip off you can not return yall buy at your own risk. Anytime you can't speak to anyone, you no its a problem. I will never order from them again.”

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Posted 6 months ago

“They are liars. Game with free product, they sad that new user 0.3, but gave 0.01”

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Posted 6 months ago

“Ordered never got it they blamed the carrier and said I would lose the $15 charge for shipping. I asked for their contact details because Shein had told me that they said they delivered but they wouldn’t give them to me. Now they are blocking me disgusting”

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Posted 6 months ago

“Oh thos place is a junk 1. Be careful on you return which is $7.99 2 ups shipping is $2.19 3. Customer service is not helpful. 4. Chat on Facebook I was blocked The material is cheap. Be careful”

Shein 1 star review on 18th September 2023

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Posted 7 months ago

“received the product which is not the right color. Want to return it but it arrived with no delivery note or any paperwork to enable me to return it for refund. No reply to 3 emails so I am appalled at the lack of customer service. Will not be using this company again. Have been unable to communicate with anyone at this company.”

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Posted 7 months ago

“Ordered things paid £9 for fast delivery 10 days on and I'm still waiting, no message of any kind to say where my parcel is or anything I've never shopped on Shein before & it's safe to say I NEVER will.”

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Posted 7 months ago

Shein is rated 2.0 based on 1,424 reviews