I would write a more detailed review but I've already spent nearly 6 weeks fighting for my refund and refuse to waste anymore time on this horror of a company. In short, make sure you keep your proof of return to show the returns ID and the parcel weight, and take images of the items you are sending back before you put them in the returns bag. Shein tried to tell me that I hadn't returned all of the items in the package and refused to give me my refund. It was only because I had the hard evidence and could prove that the weight of the package they sent to me was the same as the one I sent back that they had to refund me, otherwise they were trying to swindle me out of my £75 refund, on top of the £33 handling fee they added on and the £9 delivery charge. I will never purchase here again and advise you not to shop here either.