Login
Start Free Trial Are you a business? Click Here

Shein Reviews

1.9 Rating 1,663 Reviews
20 %
of reviewers recommend Shein
1.9
Based on 1,663 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Shein 1 star review on 20th September 2025
Sam
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 22nd August 2025
Anonymous
Shein 1 star review on 27th July 2025
Anonymous
Shein 1 star review on 27th July 2025
Anonymous
253
Anonymous
Anonymous  // 01/01/2019
If it were possible to give 0 stars I would. I purchased an item that was never delivered and when I contacted customer service they asked me to send proof that it was not delivered. The only proof I have is that I did not receive the product.
Helpful Report
Posted 3 months ago
I am missing two items that I ordered from SHEIN. They refuse to refund me or resend the missing items.
Shein 2 star review on 3rd July 2025
Helpful Report
Posted 3 months ago
the customer service is horrible! they don't want to listen to you or help you.
Helpful Report
Posted 3 months ago
The app is too busy, congested and they are always trying to sell something else. I’m just trying to return an item and get a smaller size, and it’s so complicated. I ordered a smaller size, however I can’t find how to return the incorrect size. I would like to speak with someone but can’t find a phone number. Chat does not work because they don’t understand my issue!!!!
Helpful Report
Posted 3 months ago
SheIn became a terrible company to shop for !!! I returned 4 items in one bag and they refunded only 1 and they said that 3 did not come !!!! I am disputing my payment with my bank. No customer service to talk about this problem,
Helpful Report
Posted 3 months ago
Best offers and prices
Helpful Report
Posted 3 months ago
I have been waiting for a refund for over 1 1/2 months. Not impressed. Would do 0 stars but I need to add at least 1, so you get a 1.
Helpful Report
Posted 3 months ago
I placed an order with Shein in April but never received it. The carrier, GLS, mistakenly marked the package as delivered. After contacting GLS, they admitted the package was never delivered and was in fact lost. They offered to reimburse the value of the lost order, but since the shipping contract was made with Shein, the claim must be submitted by them. I’ve repeatedly asked Shein to resolve the issue with the carrier, but they have refused to take any action. Their customer service has been entirely unhelpful. Despite clear evidence that the package was lost, Shein refuses to compensate me. Furthermore, they continue to insist that I should confirm my address and check if the package was delivered to my neighbors. The whole experience has been incredibly frustrating and unacceptable.
Helpful Report
Posted 3 months ago
I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money
Shein 1 star review on 15th June 2025
Helpful Report
Posted 3 months ago
I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money
Helpful Report
Posted 3 months ago
Love this shipping to Europe always on time and the outfits that I bought always comes like I wanted
Helpful Report
Posted 4 months ago
Shein split my order into 3 packages, 2 arrived OK but one is lost it seems. Evri does not have a tracking update for 1 week now snd nobody at Shein seems bothered. Nobody is helping. Nobody is trying to find out where my parcel is, nobody offered to send a replacement package. No phone number for them, chat doesn't work once you open a ticket but no update on the ticket either! Yesterday finally someone from Evri got back to me admitting they "misplaced" my parcel. But what do Shein do? Instead of refunding or sending a replacement order they tell me to wait another weekfor the delivery that they said would come no later than 05/06!
Helpful Report
Posted 4 months ago
I don't have any bad experience with shein
Helpful Report
Posted 4 months ago
I returned 6 items 46.42 refunded into a wallet,no good to me.i wanted refund to my payment method.rude customer services who cut you off and don't want to talk about it.i don't wish to purchase any more of your tacky items.i want my refund.awful company.
Helpful Report
Posted 4 months ago
I returned 8 items but did not get the refund inspire of several email sent, they keep on saying that I have to update my account details but I did not asked more but to refund on the same account they charged me. I’m not satisfied with their services and I’ll never shop from them at all. Please, refund my money.
Helpful Report
Posted 4 months ago
I placed two orders that I didn't receive the merchandise for. They do not want to refund or credit me. I have proof and they don't want to honor it!
Helpful Report
Posted 4 months ago
Ordered 6 items , only one pair of loose fitting trousers suitable to wear . The rest either too big or too small . Tried to navigate their site to return items . Not easy plus they want photos included . Total nightmare . Still haven’t managed to get it sorted
Helpful Report
Posted 4 months ago
Customer service is truly shocking with this company. Peter, the customer service agent. repeatedly told me to wait when his colleague the day before said to get in touch today at 9am. There's no communication and they make up policies on the spot it seems. Peter was so condescending too when I wanted answers and it did not give me a good impression of the company.
Helpful Report
Posted 4 months ago
1st order was delivered quickly, but had someone else's name on a Walmart. Com box. Thankfully Walmart told me I could keep it. It turned out to be my order. The second was delivered in 2 separate parts. Box#1 was supposed to be a plant stand, and supposedly delivered to my mailbox. I contacted usps. They confirmed it was not my address on the package, was not delivered to me, but would not disclose the actual name or address on the package. Package 2 of 2 was clothing, the sizes definitely were not as described on the website...everything was huge!. My last order was sent with FedEx. I didn't get informed of a delivery until 6 days after. The picture shown on FedEx definitely was not my porch. FedEx confirmed it was not my name and address associated with the package. Through my own checking, and clicking I found an email address associated with the package delivery. I sent an email, and the lady messaged me back. She said she only received her own order, and not my coffee maker. This is ridiculous, and no way to conduct business.
Helpful Report
Posted 4 months ago
SHEIN allows for young teens or adults to get affordable clothing, accessories and etc. I have a single mom so I love that SHEIN is there so she can buy from home and cheap for me and my brother.
Helpful Report
Posted 4 months ago
Shein is rated 1.9 based on 1,663 reviews