Absolutely atrocious and incompetent return system. I have been in contact with these scammers every single day for 10 weeks after attempting to return their incorrect goods. I was instructed, in order to receive a refund (only approx £10 order), to send the goods back to an address as instructed. This return postage cost me £21. The package was returned to me by the postal service as "it did not have a suitable scan code". I then received a fine for it's return! I was given three acknowledgements (I have blatant proof) that this fine (an additional £4 on top of the £21) would be refunded if I showed proof of the postal bill. Every absurd excuse to avoid paying has been used by them - one often excuse being, that "they cannot refund if the goods have not been received by the warehouse." An absurd catch 22 situation. They refuse to explain why an order of £10 was worth spending 160% on postage. AVOID. AVOID. AVOID!!!!!