Shein Reviews

Name: Shein
Rating: 1.95

2.0 Rating 1,421 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

2.0

Based on 1,421 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service. Never answer the phone. They never accept reruns. Poor quality. Ally company never order from them”

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Posted 1 year ago

“„Delivery” and „service” is a non existent factor”

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Posted 1 year ago

“Hard to reach customer service to do a return. Outfits are nice. Not with it if you have spend all day trying to reach them for return.”

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Posted 1 year ago

“Would you like to add a photos or videos? Strengthen your review by uploading photos & videos”

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Posted 1 year ago

“I ordered a swim suit that was fine so I ordered again. The shoes are to small, the yoga pants don't fit right or look right, and the shirt is too heavy and cropped to short. So I asked for a return label. Instead I received an email from SheIn requesting that I take a picture of the items on and send it to them. Of course I refused and now it doesn't seem I will get a return label. I've requested one several times with h no reply. They are shady and I will never buy from them again. Although the swim suit is ok it is made of cheap material and what to see is not what you get always. Returns are, as you can see, a pain. Don't do it!!”

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Posted 1 year ago

“They changed ordered items without notified you. I received a completely different products from what I have ordered. When I went back to shein.com to check my items, they took my purchased order down. Now I cannot return or refund. This is kind of cheating, if they can take down your order information, beware and stay away from Shein.com”

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Posted 1 year ago

“Wrong size delivered, and SHEIN won't help!! The pack that I received has "iPhone 14 Pro Max" printed on the package, which means I didn't order the wrong size. However the actual size of the protectors is wrong. It's much smaller than the iphone lens, and thus cannot be attached. I'm 100% sure the size is wrong because the iPhone 14 Pro Max protectors from my previous purchase fitted perfectly. I sent photos to Shein with measurement of diameters, and comparisons of the wrong protectors vs the right ones vs the original camera lens. They keep insisting there's no incorrect or missing items from my package, and that they cannot respond to my claim - even with photo evidence. Red arrow: Lens protector from this order, which is clearly smaller than the actual lens. Top left: Phone camera lens, without any protectors Two lens with green ticks: camera lens with the correct-size protectors which I bought from them a few weeks ago.”

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Posted 1 year ago

“Poor quality clothes. Slow to arrive and difficult to return as site keeps crashing. Also charge you £2.50 postage and prevent you from returning bras and sale items. Cheap fashion. Unethical and will not be buying again.”

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Posted 1 year ago

“I need to know when was my order to be delivered…Klarna been deducting payments in my credit card since February and I almost paid off but the item never arrived…it’s just keep saying in the notification is on its way.”

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Posted 1 year ago

“I returned products that were cheap and unusable the day after receiving items. 2/13/23. I am owed $98 Still no refund. 1st message on SHein site said processing refund, then 3 days later it said items not received, then back to processing refund. NEVER order form these people. No customer service, just a huge run around. User's recommendation: Skip this site!! RUN.”

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Posted 1 year ago

“I ordered 4 pair of sandals. One pair had TWO LEFT SHOES!!!I'M SO MAD”

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Posted 1 year ago

“I didn’t receive my order but Shein took my Money and I can’t get hold of them to get a refund.”

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Posted 1 year ago

“Have bought several items from shein and so far I have never had a problem and am pleased with my purchases.”

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Posted 1 year ago

“I coudnt check out. It kept rerouting me to Nigaragua where I'm vacationing instead of my own address which I was pressing to begin on main page. I'm so frustrated as been trying to finalize this huge order for 3 was. I finally gave up”

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Posted 1 year ago

“Put a order in on 9th Dec 2022 still no shein spent £77 pounds j want a refund still there in email no tracking number no nothing and telling me I can't have s refund said it would be del 22/23 Dec and still waiting sort it out I want my money bk”

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Posted 1 year ago

“It is difficult to return a product. I am stuck with something I bought. The password they sent me and my phone number are not being g recognised. I am to pay a £1 to chat to customer service, their phone charge is not affordable. I find these defrauding of customer”

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Posted 1 year ago

“I did not receive all of my order,customer service was no help at all. To be honest they act like they could care less. I have ordered from Shein many times was well pleased. Really is strange tht when trying to find a contact number you can’t. The search sends you to websites but no number. I want the rest of my order. If anyone has knowledge to a real number please let me know.”

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Posted 1 year ago

“Of its possible i would give them zero stars. I made my order at 07/12 and i dont have received it or i had further information where it is now. I send them emails and they don't reply. Terrible costumer service... Dont spend your money at companies like this”

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Posted 1 year ago

“Shein claims they “refunded my money” and sent me a screenshot of “proof of refund”, however, it’s been 2 weeks and my bank still hasn’t seen any money. I contacted my bank they said a refund has not come through & SHEIN swears up and down they refunded it and there’s “nothing else they can do at this point”. Won’t be purchasing from here anymore.”

Shein 1 star review on 23rd December 2022

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Posted 1 year ago

“Never ever buy from SEIN theres no real person to speak to when … NOT if …. When your parcel does not arrive. My husband is now the only one not getting a gift for his 1st holiday back home. Nothing more than steeling money from people Buffelo is even worse they say they tried to deliver your parcel but sitting at home the entire day there was no phone call nothing They lie and rob people”

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Posted 1 year ago

Shein is rated 2.0 based on 1,421 reviews