It is the worst website to buy from… It is the worst website to buy from honestly - Sent me a display fridge that was working for couple of weeks and then temp went up to 51 - provided videos and pictures to prove my point then they asked me to return it - it is a fridge not a t-shirt not to mention it took a while to get it and now I need to send it back so my business is hurting a lot because of that. I asked them to send a technician to fix it they said no, I asked them to give me discount, they offer me 50 points - do you know what a 50 points worth on their website !!! 50 cents not even a 1$ - it is a joke - never again even if I pay 2or 3 hundred dollars more - the worst experience. Below is the conversation I had with Roland Is there anything else that I can help with? OK, it came with a cardboard box and clear plastic bag that has nothing on it so It is a fridge with glass sides are you sure plastic bag will be OK it is not light either Let me ask you something , would the seller welling to give me a discount so I can bring a technician to fix it ? You can use any package or box that you have. Your return and refund won’t be affected. We’ll still gladly accept the items even if the original SHEIN packaging aren’t included. Do you have any other concerns that I could assist with? I asked above another question can you reply to that please falafelfresh1 Let me ask you something , would the seller welling to give me a discount so I can bring a technician to fix it ? In order to help you solve the return problem, would you please kindly tell us the Order Number + SKC/SKU for the item you are referring to? Order # GSU1CB50N001K8N Jul 21 2025 14:12 SKU: sv2412043002619076 Thank you for your confirmation! Regarding your concern, unfortunately, I sincerely apologize to inform you that we are unable to proceed with compensation discount or coupon for the issue. However, we can give you points compensation. Please check your account periodically for the points compensation to be credited. Is there anything else I can help you with today? Check periodically mean - you don't know how much or when? falafelfresh1 Check periodically mean - you don't know how much or when? Regarding your concern, we can only recommended check periodically for the 50 points to be credited to your account. Usually, the points will be credited into your account within 24 hours. Let me know if there's anything more you'd like assistance with. 50 points equal to 50$? 14:17 falafelfresh1 50 points equal to 50$? I would like to inform you that according to the conversion ratio, 100 points is equal to USD 1. Please kindly wait and check your SHEIN points on your account periodically. Feel free to share any other questions or concerns you might have. 100 pints equal to 1$ so you are giving me 50 cents discount in points? Affirmative. I'm really sorry that that's the only compensation that we can give for your issue. However, you can proceed with returning your defective item if you wish to get a refund for your defective item.