Shein Reviews

Name: Shein
Rating: 1.95

2.0 Rating 1,421 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

2.0

Based on 1,421 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT PURCHASE FROM THIS COMPANY AND DO NOT WASTE YOUR MONEY!!! THEY ARE RUDE AND YOUR PACKAGE WILL NEVER ARRIVE”

Helpful Report

Posted 1 year ago

“Customer service is horrible. I placed an order weeks ago and didn’t receive it. When I went to check the tracking number it shows as shipped. The package was shipped to an unknown address, not the one I have on file. I tried explaining this to customer service but of course you get generic responses through email. Many messages later and they can’t find my package but they say wait a little longer. So I contacted USPS and they told me they never received a package and closed out my tracking account. Again, tried to explain this to customer service and they say “I’m sorry but try and wait a little longer”. No empathy, terrible listening skills, horrible communication, they don’t care about the service only your money. I’ll never order from Shein again.”

Helpful Report

Posted 1 year ago

“Would give this place zero stars if possible. Ordered a black dress from them in October, when it arrived it was really badly made and falling apart. Followed their returns procedure and sent it back, had a confirmation they'd received and were going to issue me a refund. Three days later had a confirmation that a refund had been given. It hadn't though. Tried to contact a person there, but it's impossible, but found on the FAQ's that they said if any problems with refunds it would not be their fault and as far as they are concerned, they've done their part and anyone who hasn't received a refund should contact their Bank and give them an 'Acquirer Reference Number' and the Bank will be able to chase up the refund. I looked on my Shein account and sure enough found an Acquirer Reference Number, so went straight to my bank in person. They literally laughed out loud and said that isn't even a thing. They checked with the Manager and also made some calls and said no one has ever heard of that and there's no way Shein can 'wash their hands' of the failed refund by passing it over to the Bank instead. They said it's obvious Shein did NOT refund my money and are just fobbing customers off. AVOID THIS PLACE. I'm never going to get my refund, so money down the drain.”

Helpful Report

Posted 1 year ago

“Shein the prices have almost doubled, and the shipping that is coming out of Compton California! Delivery center has been a nightmare, the item sits in the facility for 4 or 5 days before sent out for delivery! Shipping used to take maybe 5 days total coming out of Anaheim facility! Disappointed in the down hill of SHEIN.”

Helpful Report

Posted 1 year ago

“I advise you against ordering from SHEIN. Absolutely disgusting customer service! SHEIN you should know the importance of customer service and should pay attention to how your employees handle customers! I have been ordering from SHEIN for many many years, placing big orders. So far I was happy with products, as only once they messed up my order and sent me the wrong item instead of a dress which I ordered, because it was out of stock. Their error was resolved quickly by issuing the refund, however - I never received the actual dress which I ordered! Now, my latest ordered was messed up completely! 4 items were missing! Can you imagine? 4! I could understand a mistake of forgetting 1 or 2 items but 4??? Someone evidently made big error and SHEIN should feel responsible! I anticipate full refund and compensation. Missing items should have been resent asap. They haven’t. No one helped me. It’s not my error! It’s yours! I demanded to see the proof of warehouse video packing my items, which I never obtained. I exchanged hundreds of emails about this and MOHAMED and other agents were absolutely useless and incompetent! I was ping-ponging pointless emails for weeks and still: no refund has been issued neither none of the missing items have been resent to me! I was anticipating that parcel urgently as the items were crucial to me! SHEIN - you took my money and never delivered the clothes which I paid for. Is this a scam???? Your customer service isn’t helpful at all. I will never order from SHEIN again! Never! (Look how many orders I’ve placed so far!) You’ve lost your valid customer. I realise that I am only a small fish in the big ocean of millions of dollars which you make every day and you don’t care. But if you cheat this way by not sending all ordered items and you don’t pay attention to how customer service treats aggrieved and harmed customers, I won’t be the only one leaving! You will lose your customers sooner than you think! Don’t advise me here to contact your agent on your website because I have done it and no one has helped me! I feel ignored and not valid! Date of experience: December 03, 2022”

Shein 1 star review on 3rd December 2022

Helpful Report

Posted 1 year ago

“This is an awful company that you cannot get any answers for your queries My order was debited from my bank account 6 weeks ago I have no updates on delivery since 3rd November I am going to put my comments on social media and advise not to order from this company”

Helpful Report

Posted 1 year ago

“First order with Shein, I had never heard of them before. They sent the wrong item. Reached out to customer service, took item to be shipped back. Had to pay for something else to ship back in because their original packaging had a hole in it and wasn’t accepted by the shipper. Waited and waited for them to receive it and process the refund. Re-ordered the item. Wrong item showed up AGAIN. All customer service will do is give me a “free return”. That is not a solution. Why would the return not be free since this was Shein’s error?? I asked for a refund AND a reshipment. They’ve refused and say their system doesn’t allow this which is obviously ridiculous. I’ve asked multiple times to be transferred to someone who can help. They refuse. They feel like it’s reasonable to ask me to pay for a new shipping package, drive their incorrect item to be shipped, and wait until they decide to confirm it TWICE in a row. I shouldn’t have to bear all the costs and hassle of their ineptitude so that they can retain all their profits on this order that they can’t even be bothered to get correct.”

Helpful Report

Posted 1 year ago

“Fast delivery but when I washed the dresses the length of 2 of them shrank a lot. Very disappointed.”

Helpful Report

Posted 1 year ago

“The address went blank”

Helpful Report

Posted 1 year ago

“Shein is terrible I never received my merchandise they directed me to the delivery service the delivery service had a contract with shein not to discuss with customers so I have no merchandise or refund fortunately I did my transaction thru PayPal I’m waiting for a decision it’s not worth it I’ll never shop at Shein again”

Helpful Report

Posted 1 year ago

“I’ve had excellent shopping experience with Shein”

Helpful Report

Posted 1 year ago

“i put 1 as i cannot put 0 nothing to say good just nothing”

Helpful Report

Posted 1 year ago

“have ever shopped in! I specifically chose discounted products. I have been waiting for them for so long!!!! but they have not arrived!!!!! I have been waiting for my package for two months and it has not arrived!!!!! the goods that I ordered are no longer available for order!!! the price of the goods that I need doubled!!!! THE WORST! THE MOST UNRELIABLE!!! DO NOT DROP IN THIS STORE!!!!!!!”

Helpful Report

Posted 1 year ago

“Order not delivered and unfortunately there is no contact info to inform Shein directly. The courier delivers to an incorrect person and both Shein & Buffalo update system as though the client received parcel. Would not order from Shein ever again.”

Helpful Report

Posted 1 year ago

“Boy ... where do I start... I was sent multiple defective and damaged items. I still didn’t get my money back for most of them. They sent me wrong items twice in 3 month period and defective items almost every order. I tried contacting them via chat but apparently they stopped doing the chat and tell u to submit ticket and they will get back to u in 24 hours.... Its all a lie.... I was trying to resolve issues of them sending me wrong and defective items and they started ignoring me. On top of that they suspended my account for “ suspicious activity “ The only suspesious activities is coming from them. Now I have clothes thats damaged and defective and wrong clothes completely from what I ordered and Since I am suspended for nothing the credit money I have with Shein and points I earned by working hard on reviews...are litteraly stolen from me. The suspention is blocking me from using my own money.”

Shein 1 star review on 29th October 2022

Helpful Report

Posted 1 year ago

“I have purchased many many items for years from this company and I would say half I've had to give away because of cheaply made or the tops are very short and see threw, the clothing has weird sizes that really don't fit. Customer service is terrible, can't even talk to anyone🙄”

Helpful Report

Posted 1 year ago

“Hi. The fabric was not as advertised. I was very disappointed.”

Shein 2 star review on 11th October 2022

Helpful Report

Posted 1 year ago

“First time ordering a product will be the last, no customer service phone number. They tell you your package had an unsuccessful delivery attempt and to contact the local delivery company. Never mentioned who they shipped it with, tracking number does not match post office, ups, or fed ex. No way to know who to contact and cannot contact shein to find out as there is no phone number or online support. Contacting bank to dispute transaction and get my money back from this . horrible company to order from”

Helpful Report

Posted 1 year ago

“I have been waiting for a delivery now for 28 days ... says in transit for past 21 days. No contact number no one to contact . They have my money for a whole month”

Helpful Report

Posted 1 year ago

“BIG SCAM! AVOID A ALL COSTS Not only the origin of their products is unclear and the fabric used for it may be toxic, but also the customer service is a UNNACEPTABLE. --> In order to match the other brides maid dresses for that wedding I ordered a £26 dress that had a reduction ( £7 after reduction). 2) They lost my order 2) It took ages for them to agree to send it back to me (about 2 weeks) 3) They ran out of stock on that dress! 4) They said they can send a replacement/different one instead. 5) I finally found a different one that I do not like as much as the first one. And guess what? They are asking me to pay full price for that replacement dress because the one I was SUPPOSED to receive had a reduction and was £7, not £26! The wedding is in 1 week and I am stuck, well done Shein! SEND THAT DRESS TO ME ASAP!”

Helpful Report

Posted 1 year ago

Shein is rated 2.0 based on 1,421 reviews