I have ordered from Shein on several occasions and had been very happy with what i'd bought. Only recently I had to return two items. Not only did Shein charge me for the return postage, which no other online ordering shop does, but they took an inexplainable amount of time to effect a refund. I ended up having to contact their customer services to ask what the delay was. I have now been had the refunded amounts credited to my card, albeit less than what I paid for the clothes. What I would also like to say is that their cotton tops are great. They fit well, wash well and because it's a quality fabric and reasonably priced - they really are worth the purchase!