I bought a pair of Skechers for pick up at the DFO Homebush Store. When I got there, they quickly located the order but they could not give them to me (even though they are paid for) due to their computer system is down. I have waited for more than half an hour and the system is still down I told them I can see why I can't pick up my shoes as they are paid for and they are there. I can pick up the receipt at a later date and they can process their computer when the system is up but they refused to let me take the shoes. I have wasted 2 hours of my time for nothing. Skechers does not offer a cancel order option on their website for any reason as well. As a result, I have to waste another 2 hours of my time to go to the store to pick up another day - I hope their computer is working this time!!