“I love the Skechers I have that tie so the thought of the slip-ons was desirable. I tried on several pair at Academy. Every pair would slightly slip at the heel when I walked. I was disappointed and will not again consider this style. I'm perfectly fine tying my shoes.”
“Nonda at the WEM store was exceptionally helpful finding the perfect fit for my brothers feet. He has two different size of feet, which was double the challenge.”
“Very Disappointed – Poor Customer Service and System (DO NOT BUY ONLINE
I’ve had a terrible experience with this company. I paid twice to buy shoes online, and both times ended up losing time and money.
First order – I paid online and selected in-store pickup. The system showed my size was available, but when I went to the store, they told me it was out of stock and said I’d get a refund. Complete waste of time.
Second order – I ordered another pair of shoes online and waited three weeks. After sending multiple follow-up emails, I was finally told the item had gone missing. They refunded me but deducted the shipping fee, which I find unacceptable. Why should the customer bear the cost when the mistake was on their end?
No proper follow-up, no apology, and no accountability.
Extremely poor system and even worse customer support. Very disappointed.”
“Bought a pair of sandals. Within a couple of months the strap began to wear resulting a twisted loop, making walking uncomfortable. I complained and they said there must be a manufacturing defect, and had me ship them back. Three weeks later I got a message saying that based on the PHOTOS In sent, it was normal wear and tear and only offered me a 35% discount. Very cheaply made and would not recommend buying under any circumstances.”
“The soles of the shoes came apart after wearing them for approximately 18 months. Although the shoes were comfortable, I can't afford to purchase a shoe which doesn't give me full use.”
“Nick. Amazing customer service. I can’t thank you enough for your patience and knowledge. He truly gave me guidance for purchasing two pair of sneakers for my older brother. Above and beyond. Kind, professional and knowledgeable. Thank you Nick. Such a pleasure to work with.”
“My daughter suggested I try Sketchers mens shoes and I am very sorry I did. I bought the Vertex Arke, wide width. I feel like I have 2 cider blocks on my feet as they are very heavy. Also because of the raised heel and level toes I feel like I am walking down a ramp all the time. I will, in future, go back to New Balance or Dr Scholls for sure.”
“I walked into the Skechers Shoe store at 1002 S Clearview Parkway in the Elwood Shopping Center, Harahan, LA and I was pleasantly pleased with the service that Jada gave me. I recently bought a pair of Reggea-Scenery Foamies and they were not comfortable after worn part of one day. I was returning home from vacation and only had the sandals and my credit card receipt and Jada did NOT blink an eye to say that I could get another pair with the credit. I did find another pair of Skechers and Jada was able to process the return and new purchase with a minimal payment from me. I was in the store less than 5 minutes and walked out a satisfied customer.”
“Eliza at the Eastbourne branch was wonderful. She was very helpful and knowledgeable. Gave good advice on future shoe care and ensured the shoes were comfortable.”
“I purchased a pair of Skechers Go Walk Arch Fit sandals (TAN) from their Jodhpur store in April 2025. While they were initially comfortable and seemed well-designed, I was disappointed to find the insole started wearing out and tearing within just three months of normal use. I’ve reached out to their customer support requesting an exchange under their warranty policy, and I’m currently waiting to hear back. I hope they address this issue fairly, as I’ve always trusted the brand for quality.
Until then, I’d advise potential buyers to be cautious and check the durability of the product before purchasing.”
“I have been buying the Bobs by Skechers for a while now. I usually buy three pairs at a time. I went to buy them again and they showed up with a different sole material. I loved them because they were very cushioned. The new sole feels cheap and hard. It was disappointing because I have a lot of hardware in my ankle and finding shoes that work is almost enough to drive me crazy. I hate that they changed the shoe😔”
“Hey there! I had a fantastic time shopping at Carlsbad Outlet today! I bought three pairs of shoes, and let me tell you, they’re super comfy. The lovely Jewel helped me find the perfect fit, which was a real treat. And Amanda, the manager, was so friendly and accommodating. It was a joy to shop there! I’ll definitely be back. They’re such a welcoming store with amazing employees. Thanks a bunch! ❤️🙏”
“I've recently bought 2 pairs of shoes from this company.
What a waste of money!
First shoe, a trainer, after walking in them for maybe 2-3 months (not even walking very far), had a huge hole appear in the sole. Terrible quality.
Second pair were walking trainers. These were even worse, all of the threading on the inside of them came apart after walking less than 300 miles on regular footpaths. You can feel the material breaking away as you walk them, feels like you constantly have stones in your shoes (first pair did this as well, but not quite as badly).
Tried contact skechers and they genuinely couldn't care less. The quality of their shoes is a joke, but the biggest joke of all is a Shoe company, yes Shoe company, cannot even make Shoes (what their entire company is based on) that can be walked in. Such a farse of a company.”
“First i want to start out by saying I've been wearing skechers for the past 5 - 6 years and never had any issues. I always purchase 4 pairs a year. I use my new pair every 6 months do to my planter faciatias and heel spurs. The last 4 pairs I recently bought are a huge disappointment. All they do is squeak when I have them on. I'm considering switching to a total different brand. Very unsatisfied.”
“Purchased a pair of shoes from Skechers online. After about 3 months of wearing the shoes the interior lining started falling apart and rolling up. Had a similar problem with a different pair of Skechers as well. Certainly not made to last long - low quality shoes.”
“One Star - Extremely Disappointed with Store Manager's Behavior
I've been a loyal Skechers customer for years, but my recent experience at the Glendale, AZ location (7720 W Bell Rd) on 7/13/2025 left me shocked and disappointed.
I visited the store with a simple question--where is the wide shoe section? When I asked the store manager, she responded curtly that she was helping someone else and immediately turned and walked away without any further acknowledgment. Her tone was unnecessarily rude and dismissive, which caught us off guard for such a basic question.
When we later approached her to express how her behavior made us feel disrespected, instead of apologizing or clarifying, she doubled down on the attitude and told us to leave her store. I couldn't believe that level of unprofessionalism came from someone in a managerial role.
This is not how any customer should be treated, especially by someone who is supposed to set the standard for customer service. I hope Skechers takes this feedback seriously, because experiences like this make customers think twice about supporting the brand.”
“I purchased 3 Pair of shoes today from Carlsbad Outlet. Jewel was a lovely lady who helped me get the correct fit! Comfy shoes. So kind💕Plus Amanda , the manager, was so accommodating! A joy to shop there. Great store I will return to So welcoming … great employees!
Thank you so much . ❤️🙏”
“Do not buy these trainers the stitching is going after only 3 months sent them back to get the label where they came from according to Nicola it's my fault as it's wear and tear perhaps I should just look at them if that's how fragile they are”
