“I bought the SlipIn sketchers. They are very comfortable but beware of the discounts they offer. Since I am a member I thought I could get the 20% off. This offer applies ONLY for online purchases. Alas, I was physically in their store and didn’t receive the discount. Not to happy about that. If you’re promoting discounts at least put it in larger letters and not in the fine print below. Ugh!”
“I’ve been a loyal Skechers customer for years and have probably purchased more pairs than I can count—always comfortable, always reliable… until now. Unfortunately, the pair I bought just four months ago has already started falling apart, with the heels deteriorating far too quickly for a shoe that’s supposedly built for daily wear.
I reached out to customer service expecting at least a fair discussion—especially since I believed Skechers stood behind their 12-month warranty. Instead, I was told the shoes are not covered, with no clear explanation. When I questioned the warranty policy, I got no response—just a flat-out denial.
This was my first time needing support from Skechers, and sadly, it will likely be my last. If this is how they stand behind their products, I’ll be moving on to another brand that takes quality control—and customer loyalty—more seriously.”
“Went to the Raleigh NC store today and we walked out with 5 pairs of shoes. The salesman was very knowledgeable and so helpful. If he wasn't so intentive we would not of purchased anything. Highly recommend this store”
“I bought two different steel toe shoes, these are supposed to be work shoes they lasted for 2 months before they starting falling apart, they were not cheap, I will never buy these cheap shoes again”
“Approximately a year ago I purchased a pair of shoes from Skechers store. The number of the shoe was sn237608ww. They did a major change in their inner soul for this shoe. Needless to say what they replaced the memory foam cushy stuff that was in my old shoe with something I could get in any store. Needless to say it did not purchase any shoes from that Skechers store. Probably will never again because of the switch in the uncomfortable inner soul. I have sensitive feet and those were the only ones that I could use and walk without pain. At that time it was buy one get one for half price. I had purchased a comfortable casual shoe that had the same kind of memory foam that was in the shoe I mentioned earlier in this review. They did the same thing that one. And now I have a pair of shoes I don't wear that I brand you because they switched the memory foam. Did not realize that till I got it home. Needless to say I did not wear those for several months so I could not return them. This is my opinion and I'm sticking to it.”
“Not at all happy that the Bob sneakers have changed. I ordered a pair and returned them at they fit larger and not as comfortable as the original ones, nor do they have the padded elastic heal so you could wear them as a slip on”
“Ordered on 23rd of May and still not arrived and skechers have shown no interest in trying to sort problem. UPS and skechers do not reply as promised. I will have to contact credit card company to see if they can help. I will never buy from them again. AVOID”
“This is the third time they grabbed the pavement as I was walking and threw me down. Broke 2 fingers and bruised my knuckles.
Loved their fit but they are dangerous to senior citizens- I am getting rid of them.”
“I was in the outlet at eglinton and warden and met Sage. She was pleasant and more than helpful. She went quite high up a ladder to find a slipper size for me even though heights made her uncomfortable. Yes, I bought the slippers and yes, I would go back again because of the staff. They know when to step in to offer help and when to leave you alone to look. Many others could learn from them. I left with four pairs of footwear, one of them for my husband. I definitely will go back.”
“A guy called Henry at the Fleetwood store was extremely helpful and knowledgeable about sketchers shoes. Because of his assistance we bought some slip ins. Henry is a total asset”
“Kevin the salesman at the Bideford branch very good at his job, he was very helpful to locate the right size of footwear, his manner was polite ,and a credit o your company.Mr james Morton”
“I am writing this review with great disappointment and frustration. After only three weeks of wear, the sole has "worn out" to such an extent that the shoes have become unusable. For a brand like Skechers, I expected much higher quality and durability, especially considering the price.
However, what is even worse than the product quality itself is the customer support. I tried to resolve the issue through their support, but I hit a wall of irresponsibility and blame-shifting. No one wanted to take responsibility for the obvious defect in the product. They just kept passing me from one person to another, without any concrete solution or willingness to help.
This is absolutely unacceptable. Not only did I waste money on a poor-quality product, but I also lost time and nerves trying to exercise my rights as a customer.
From my experience, I can only say: I will never buy anything from Skechers again. It is clear that they lack concern for both product quality and customer satisfaction. Avoid them at all costs if you don't want to find yourself in the same situation.”
“I was a Skechers all the way as I have wide feet and working catering I always found them very comfortable and long lasting but these last year and a half I’ve been through 4 pairs and I will definitely say it will be my last because the comfort has gone, there is no good support and the quality has gone down drastically.”
“Bought a pair of the easy slip in golf shoes - 6 weeks later the heel cover on both sides - the golf shop tried to get them changed but they said it was consumer damage - expensive shoe for the quality being rubbish - be trying Footjoy going forward 🤷♂️ brutal product with no customer service”
“Poor quality of binding material used for binding the sole with the upper portion of the slipper and sketchers refused to service them even for a paid service”
“The selection was excellent. The staff member Kimberley D, was so helpful and went out of her way to locate certain sizes for me. I will definitely be back.”
“I shopped at the Middletown sketchers and had Rosa helping me, and she was amazing! She helped me find the perfect shoe for running and was so knowledgeable and sweet! I haven’t taken the shoes off since I got them!”
