“Poor Fit and Misleading Return Policy
Really disappointed with this purchase and the in-store experience.
The display pair I tried was probably a wide fit or just larger, so I unknowingly ended up with a tighter version in the same size. The left shoe is too narrow and causes pain on the side of my foot (near the bone).
When I went back to two stores closer to my home, I got mixed advice — some staff said to keep wearing them to see if they become more comfortable, while another said that once the shoes have been worn, even for 30–60 minutes, they can’t be replaced. Now I’ve been told they won’t accept a return, even though I only wore them indoors for less than an hour.
I admit it’s partly my fault for not being more careful, but the “30-day return policy” feels misleading. It doesn’t really help customers once the shoes have been briefly tested.
Some shoes may slip on wet floors, feel hard in some areas, and other Skechers I’ve owned have worn out after only six months ( at least was outlet price 59$, not 159$).
Overall, poor quality and one of the worst customer service experiences I’ve had.”
“Hey everyone, I just wanna give you guys a heads up. I was dealing with sketchers on a pair of shoes. I got a year ago as defects happen before the year. I just let it go, but the defects started getting worse on both shoes and when I try to deal with the warranty thing, I had to find my receipt as they don’t use bank statements I finally found the receipt it was over the year And then Skechers said because it’s over the year we cannot do nothing for you as a consumer they should have better understanding as to find a receipt that’s about a year. It’s harder to find if they don’t like to look at the bank statement so for my shoes at first, they sent me an email saying to go to the store and get them to look at it all so they could do the warranty as I did. Send it all in but you gotta go to the skechers.com Not the.ca for the warranty thing as the receipt was held up on the .ca now they say we can’t do the warranty so for all consumers be aware of their faults”
“I love the atmosphere of Dieppe location . Denise is fantastic !! Very friendly and knowledgeable and calls me by name whenever I enter the store . She knows exactly what I need and all my Families needs as well .Great job Denise !!”
“since day one,I tripped and all these months i tripped many times. today I fell 2nd time, straight flat down. Please remove from shelves and stop selling this model. Should I sue Skechers?”
“Disabled veteran screwed by Sketchers . shoes started falling apart after just 3 weeks. Unable to return to the sketchers store for exchange. Have to send back to factory ? Are you kidding me ? Even Wallmart will exchange bad shoes for new. I am a disabled veteran and unable to stand in line at the post office to return the shoes. If I was able to, I would attach the shoes to a brick and through them through your F… window .”
“21 days they finally arrive in the country. UPS won’t leave an item or call you so returned to sender. Horrific service, Skechers don’t care and now waiting for a refund. Utter garbage.”
“My wife bought sketchers shoes did not have them long size812 from Marshall's in Mesa az the company is not good they make you send the item back even when better business bureau was involved”
“It didn't pass 3 full months since I bought Sketchers work shoes and they already started to fall apart from just walking in them, as they are not built well.
Both left and right shoe started to breakdown in the exactly same spot, and when you take a step and look at it, it's so obvious why they are breaking down at that position. So freaking overpriced shoes that are built for just looking at them. I tried Sketchers multiple times in life and every single time they didn't last more than few months. Shame on you for such poor products! Never buying again, if it was last shoes on earth!”
“Few months ago, I purchased my first pair of Skechers and was enjoying this model, however, I was completely shocked to discover a hole in the back of one trainer after only a few months of light use.
I visited my local store but they refused to assist me and were rather unfriendly. They told me it’s normal for people to replace trainers every six months, which I found surprising and unaffordable.
I contacted customer service, but they replied that they won’t offer an exchange or refund since it’s been seven months since the purchase. That’s ridiculous.”
“Very bad experience. I purchased from Skechers website and returned it after having some issues but even after a month I have not received a refund and no one is replying to my email or picking up my phone.”
“I recently visited a Skechers outlet for the first time. They were having a buy one get one 50% off sale. Additionally, we had a 10% store promotion. I was thrilled! The girl who helped me was very pleasant as I struggled with width due to problem feet. She told me not to worry, to get what I wanted and wear them. She said very clearly and with no hesitation, that if they hurt my feet or didn’t feel right for any reason, that I could return them up to 30 days even if I wore them for several days. Well, I wore them once, for about an hour and my feet were screaming at me. My wife and I each wanted to exchange 1 pair that weren’t right. At roughly the 20 day mark, we went back to the store and were told immediately that they would not accept sneakers that had been worn. They then repeatedly told us the return policy. After I expressed my displeasure and anger, they decided to accept my 1 hour worn sneakers. My wife and I both selected a pair that were a few dollars more…no big deal. Now their game starts. As they rang us up, our total became $45 more than originally. They withdrew the 10% promotion on ALL FOUR PAIR because it didn’t apply today. Bad business, unethical and misleading I think. I’m angry! I feel cheated and lied to. Either Skechers sales staff doesn’t know policies or they will say anything to make a sale and move on. This Skechers store #914, on Corcoran blvd in Port Char;otte, FL and maybe all Skechers stores, have gained and lost a customer in one fell swoop. If you shop at Skechers, don’t accept anything that you are told. Know that whatever you buy, it’s yours for keeps, like it or not!”
“Sketchers are Sketchy. I bought some work boots in January and they started coming apart. Warranty said send them back and they will examine and compensate. So I needed boots for work so I bought a different pair from Sketchers and used that box to send back the damaged ones.
Sketchers refunded the shoes I just bought saying they went off the box that I used instead of the damaged boots inside.
So I didnt get refunded or exchanged for the damaged boots. They refunded the new ones I bought instead. SO NOW WHEN THE NEW BOOTS GO BAD I CANT EXCHANGE BECAUSE THEY PAID ME BACK FOR THOSE INSTEAD OF THE ORIGINAL DAMAGED ONE. IN SINCE THEY VOIDED OUT THE DAMAGED BOOTS WARRANTY AND THE NEW BOOTS WARRANTY BY REFUNDED THAT AMOUNT INSTEAD OF THE DAMGED ONES. TRIED TALKING TO THEM AND THEY SAID THEY ARE SORRY THEY WILL GIVE ME A 30% OFF OF MY NEXT PURCHASE BY DEC 31, 2025. Really like I will buy more shores.”
“I bought a $60 pair of black rubber-like beach shoes, and I left them out in the sunlight for one day, and they shrank such that I couldn't wear them. When I told them, their reply was "rubber shoes shrink in the sunlight. Well, I've been paying $14 for a pairs of black rubber Puma flaps for over 10 years, and I intentionally put them in the Phoenix AZ sunlight twice a week to sterilize them and make them odor free... and they NEVER SHRINK. Sketcher, at least put a big warning inside the box so folks know beforehand. [Drop the Shoe]”
“Very bad experience with Skechers
They run their ADVERTISING on website 40% of shoes on selected item
When I try to buy that item which is already written in the picture it’s 40% off
When I go checkout it come regular price
I choose a Thor 1 it happens same like 4 to 5 pair I choose but same
Very disappointed.. waste of time !!!”
“Review of Skechers Store in Kaunas Akropolis
I want to share my regrettable experience with a pair of shoes I purchased at the Skechers store in Kaunas Akropolis. After wearing them only about 10 times, an unpleasant, rubber-rubbing sound started to appear, which is audible not when I'm walking, but when I'm simply shuffling my feet in place.
I initially visited another Skechers store, where the manager immediately identified the sound as a defect. However, they couldn't accept the return, as their policy requires customers to return items only to the store where they were originally purchased.
Upon returning to the Kaunas Akropolis store, I was met with an utterly incompetent store manager. She refused to acknowledge the defect, claiming she "couldn't see anything." I tried to explain that the problem needed to be heard, not seen, and that the sound was not caused by friction with the ground. Her suggestion that the sound was a result of "excellent sole grip" was completely illogical, as it occurs even when I'm just shuffling my feet in place. Due to her inability to understand the issue, I was advised to contact the Consumer Rights Protection Authority.
Because of this incompetent employee, I am now forced to waste my time filing a complaint with the Consumer Rights Authority. I also contacted Skechers' customer service, which for 10 days claimed to be "resolving the issue," only to eventually direct me back to the physical store where the problem originated. This level of unprofessionalism and deplorable customer service is truly disappointing.”
