“I was ready to check out standing at the registers. The young man saw me turned his back I wasn’t sure if he was an employee so I walked down the isles and this girl was shelving shoes. I asked if there was someone who check me out and it was the boy. In my world I’m paying his wages and he should treat me like I’m very important. If I did not really want the shoes I bought I would have walked. This store is on 288 in Pearland Texas”
“Ordered for the first time the August Air, medium width, because that's the width I usually have to order. These were too wide and felt loose. When I checked back, there were no narrow widths to exchange to. So, I put in some arch insoles and now the shoes fit better. If I order more shoes, I will definitely get narrow!”
“If FedEx loses your package your on the hook until fedex contacts sketchers back. That's not how good business works, I didn't lose my own package, I didn't send the package. I shouldn't have to pay for something I didn't receive. Sketchers is blocked on everything and I will be deleting my account after all of this is settled.”
“Today I went to the Skechers on West 34th Street and was amazed to see the huge amount of merchandise. The employee who helped me, Lami, was very knowledgeable and happy to answer questions in addition to being patient and kind. I was happy with the selection and the good service.”
“Do not buy Sketchers running shoes! I ran in the Go Running line for years and got 600+ miles. Now at less than 200 the tread comes off (faulty glue) or wear through (tread too thin). I’ve made two complaints to Sketchers but they always say “normal wear and tear” and off small discount for a new pair but do not stand behind their product.. DO NOT BUY!!!”
“Today I received excellent service at Derby Sketchers. The Manager Carla went above and beyond in resolving my issue. She was very kind and empathetic. As I have severe arthritis in my feet these shoes are a perfect fit and feel like walking on air. Thank you Carla.”
“have been a loyal Skechers customer for the past decade, ever since the brand entered India. Over the years, I have had a fantastic experience with their sports shoes and walking shoes, which have always provided great comfort, durability, and style.
However, my recent purchase of the Skechers Garlan Deno in Canada was a huge disappointment. The quality and comfort that I had come to expect from Skechers were completely missing in this model. The material felt poor and flimsy, lacking the durability I’ve always trusted in Skechers products. Within a short period of use, the shoes started showing signs of wear, making it clear that this was not up to Skechers’ usual standards.
To make matters worse, when I tried to request a refund, the process was frustrating and unhelpful. Given my long-standing trust in the brand, this experience was extremely disappointing. I hope Skechers improves its quality control and customer service, as this has made me seriously reconsider my loyalty to the brand.”
“I bought these shoes less than 6 months and.
wore them less than 2 hours walking per day, 5 days a week.
And the top of the shoe started turning a loose from the bottom on the left shoe. And I went to the store and they would not do nothing about it but offer me a 20% discount on another pair and I will never buy another pair of sketchers again. I bought those because they were quality shoes. But they've proven themselves not to be.”
“So I walk into Skechers store in Killeen, Texas and I see the big sign that says buy one get 50% off 2nd pair
So 1 so I go to the discount rack and for an hour find four pairs of shoes then I get to the counter and they say that it doesn’t the 50% off is not on the discount shoes
Nowhere does it say that except a little tiny print that I couldn’t read nobody could read”
“I went to the Clearwater Mall Skechers store with a return and Nick was so kind, knowledgeable and helpful. They didn't have the size of the shoe I was looking for and the Manager, Tina , went above and beyond to find my shoes at a different location and made all the arrangements to have them shipped to my home. She also made a follow up call to the other store to make sure everything went well. Thank you Tina and Nick for being so patient and kind. I will be back.”
“The deluxe walkers are notorious for wearing out quickly in the mesh areas of the toes. I have had 3 pairs to wear out in the toe areas of the shoes, especially the big toe area. The mesh seems to be too weak or just not materially strong enough to hold up under every day use.
The rest of the shoes hold up well but the shoes can’t be worn with the holes in the toes.
It’s just not cool to have holes in the toes of your shoes, like it’s cool to have holes cut out in the knees of blue jeans.
It’s a shame to have to discard otherwise good shoes were it not for the holes in the toes.
Why doesn’t Skechers make the material thicker so this won’t happen. Or, at least provide some strong, matching, self adhesive patches to cover the unsightly holes!
I generally like Skechers shoes but this has been a very troublesome problem for me.
I have not had this problem with any other brand of shoes.”
“We bought two pairs of men's flip flops from Skechers on Military and Okeechobee Boulevard in West Palm Beach, Florida. They looked like good quality and I've known this brand for many years, but after just wearing them once for two days they completely fell apart. This is a very bad product. I've gone to the store to report this defect and the salespeople have been rude and didn't even pay attention to what I wanted to explain to them. They say that in order to accept a claim the shoes must not have been used, which I don't understand how you can tell they're not good if you never wear them. I'm very surprised because I've known this brand for many years and I've never had any problems, but I will never even look at their products again.”
“Had zero hassles returning a pair of waterproof boots that were leaking. Best customer service I received in years and a gentleman that helped me Yash from the heartland store in Mississauga”
“I took my disabled grown son in to get shoes. He has tumors on the bottom of both of his feet. This makes comfort very important. These 3 wonderful ladies were so helpful. My son found his shoes and was excited that they said Goodyear on them. Thank you for your much needed help.”
“I have owned several pairs, they were all comfortable. The problem is they all came apart at the sole at around one year. Even their
work shoe shed it’s sole prematurely. Too bad because otherwise a pretty nice shoe. I won’t be buying anymore.”
