“One Star - Extremely Disappointed with Store Manager's Behavior
I've been a loyal Skechers customer for years, but my recent experience at the Glendale, AZ location (7720 W Bell Rd) on 7/13/2025 left me shocked and disappointed.
I visited the store with a simple question--where is the wide shoe section? When I asked the store manager, she responded curtly that she was helping someone else and immediately turned and walked away without any further acknowledgment. Her tone was unnecessarily rude and dismissive, which caught us off guard for such a basic question.
When we later approached her to express how her behavior made us feel disrespected, instead of apologizing or clarifying, she doubled down on the attitude and told us to leave her store. I couldn't believe that level of unprofessionalism came from someone in a managerial role.
This is not how any customer should be treated, especially by someone who is supposed to set the standard for customer service. I hope Skechers takes this feedback seriously, because experiences like this make customers think twice about supporting the brand.”
“I purchased 3 Pair of shoes today from Carlsbad Outlet. Jewel was a lovely lady who helped me get the correct fit! Comfy shoes. So kindđź’•Plus Amanda , the manager, was so accommodating! A joy to shop there. Great store I will return to So welcoming … great employees!
Thank you so much . ❤️🙏”
“Do not buy these trainers the stitching is going after only 3 months sent them back to get the label where they came from according to Nicola it's my fault as it's wear and tear perhaps I should just look at them if that's how fragile they are”
“I’ve been wearing Skechers Slip-Ins for four years now. Skechers design and comfort are exemplary. The Skechers outlet at Jersey Gardens in Elizabeth N.J. Is clean and organized. Their sales staff, especially Gerald, were courteous and very helpful. Gerald knew Skechers products very well which made it easier for me to choose my items. The store manager, Schurlles was attentive to his staff and his customers as he walked the sales floor to offer help, advice and encouragement.”
“Lilly at the Westland , Mi store has raving reviews in my book. She is a fantastic sales person with personality.
When I wanted a shoe that was out of stock at her store that I wanted and needed before my cruise , she took it upon herself to get that pair of shoes for me and brought them back to the Westland store where I could then pick them up the next day. Now, that’s first class service!! Thank you Liley!”
“Been wearing Mens sketchers for many years but last two pairs have been poor in quality and a different feel.
Rubber coming away at the toe end. Overall feel has changed.
It looks like they have moved manufacturing to some other cheap manufacturing plant.
I am now actively looking for a different make.”
“Skechers opened a store in York, PA last week. The radio ad said the for the first four days, all purchases were discounted 40%. The sign in the window said all pitches 40% off (see photo). I bought a pair for f shoes that were on clearance. When I paid for them, they were full price. When I asked why the discount wasn’t taken off, the clerk (he was very nice) said there is fine print on the poster saying clearance items excluded. Why didn’t the radio ad say that and you had to be 5 feet away from the window to read the exclusion. You could see the 40% off all purchases from 100 feet away. Another customer said, “That’s unfair.” I didn’t buy the shoes. I felt cheated. Be careful.”
“The customer service is so confusing. Some are really helpful, and others are just so nasty. The info or training given to customer service is all over the board. Every call I have made for mainly the same reason has different answers. The quality and sizing has changed over the past couple of years. I can no longer wear Skechers. Nothing fits right anymore. What has happened to the quality of the employees and shoes?”
“All 3 pairs have gone in the bin within 18-24 months of purchase. Comfortable at the outset, but then deteriorate quickly even with moderate usage (no running or hiking). The soles go flat very quickly indicating poor quality materials.”
“Today, June 17th, my wife and I were treated royally by our attendant, Adriana Victoria, at Sketcher’s store in the 66 Mall in CanĂłvanas, Puerto Rico. Adriana has great peoples skills, and an outstanding disposition to serve. We would highly recommend this store for your purchase, and ask for Adriana for a superb customers service.”
“My husband and I went to the store to purchase water proof shoes. They no longer have them. But we found other items. The sales clerk was so friendly, funny and helpful. It sure made our day. Thanks”
“I bought the SlipIn sketchers. They are very comfortable but beware of the discounts they offer. Since I am a member I thought I could get the 20% off. This offer applies ONLY for online purchases. Alas, I was physically in their store and didn’t receive the discount. Not to happy about that. If you’re promoting discounts at least put it in larger letters and not in the fine print below. Ugh!”
“I’ve been a loyal Skechers customer for years and have probably purchased more pairs than I can count—always comfortable, always reliable… until now. Unfortunately, the pair I bought just four months ago has already started falling apart, with the heels deteriorating far too quickly for a shoe that’s supposedly built for daily wear.
I reached out to customer service expecting at least a fair discussion—especially since I believed Skechers stood behind their 12-month warranty. Instead, I was told the shoes are not covered, with no clear explanation. When I questioned the warranty policy, I got no response—just a flat-out denial.
This was my first time needing support from Skechers, and sadly, it will likely be my last. If this is how they stand behind their products, I’ll be moving on to another brand that takes quality control—and customer loyalty—more seriously.”
“Went to the Raleigh NC store today and we walked out with 5 pairs of shoes. The salesman was very knowledgeable and so helpful. If he wasn't so intentive we would not of purchased anything. Highly recommend this store”
“I bought two different steel toe shoes, these are supposed to be work shoes they lasted for 2 months before they starting falling apart, they were not cheap, I will never buy these cheap shoes again”
“Approximately a year ago I purchased a pair of shoes from Skechers store. The number of the shoe was sn237608ww. They did a major change in their inner soul for this shoe. Needless to say what they replaced the memory foam cushy stuff that was in my old shoe with something I could get in any store. Needless to say it did not purchase any shoes from that Skechers store. Probably will never again because of the switch in the uncomfortable inner soul. I have sensitive feet and those were the only ones that I could use and walk without pain. At that time it was buy one get one for half price. I had purchased a comfortable casual shoe that had the same kind of memory foam that was in the shoe I mentioned earlier in this review. They did the same thing that one. And now I have a pair of shoes I don't wear that I brand you because they switched the memory foam. Did not realize that till I got it home. Needless to say I did not wear those for several months so I could not return them. This is my opinion and I'm sticking to it.”
