“My daughter suggested I try Sketchers mens shoes and I am very sorry I did. I bought the Vertex Arke, wide width. I feel like I have 2 cider blocks on my feet as they are very heavy. Also because of the raised heel and level toes I feel like I am walking down a ramp all the time. I will, in future, go back to New Balance or Dr Scholls for sure.”
“I walked into the Skechers Shoe store at 1002 S Clearview Parkway in the Elwood Shopping Center, Harahan, LA and I was pleasantly pleased with the service that Jada gave me. I recently bought a pair of Reggea-Scenery Foamies and they were not comfortable after worn part of one day. I was returning home from vacation and only had the sandals and my credit card receipt and Jada did NOT blink an eye to say that I could get another pair with the credit. I did find another pair of Skechers and Jada was able to process the return and new purchase with a minimal payment from me. I was in the store less than 5 minutes and walked out a satisfied customer.”
“Eliza at the Eastbourne branch was wonderful. She was very helpful and knowledgeable. Gave good advice on future shoe care and ensured the shoes were comfortable.”
“I purchased a pair of Skechers Go Walk Arch Fit sandals (TAN) from their Jodhpur store in April 2025. While they were initially comfortable and seemed well-designed, I was disappointed to find the insole started wearing out and tearing within just three months of normal use. I’ve reached out to their customer support requesting an exchange under their warranty policy, and I’m currently waiting to hear back. I hope they address this issue fairly, as I’ve always trusted the brand for quality.
Until then, I’d advise potential buyers to be cautious and check the durability of the product before purchasing.”
“I have been buying the Bobs by Skechers for a while now. I usually buy three pairs at a time. I went to buy them again and they showed up with a different sole material. I loved them because they were very cushioned. The new sole feels cheap and hard. It was disappointing because I have a lot of hardware in my ankle and finding shoes that work is almost enough to drive me crazy. I hate that they changed the shoe😔”
“Hey there! I had a fantastic time shopping at Carlsbad Outlet today! I bought three pairs of shoes, and let me tell you, they’re super comfy. The lovely Jewel helped me find the perfect fit, which was a real treat. And Amanda, the manager, was so friendly and accommodating. It was a joy to shop there! I’ll definitely be back. They’re such a welcoming store with amazing employees. Thanks a bunch! ❤️🙏”
“I've recently bought 2 pairs of shoes from this company.
What a waste of money!
First shoe, a trainer, after walking in them for maybe 2-3 months (not even walking very far), had a huge hole appear in the sole. Terrible quality.
Second pair were walking trainers. These were even worse, all of the threading on the inside of them came apart after walking less than 300 miles on regular footpaths. You can feel the material breaking away as you walk them, feels like you constantly have stones in your shoes (first pair did this as well, but not quite as badly).
Tried contact skechers and they genuinely couldn't care less. The quality of their shoes is a joke, but the biggest joke of all is a Shoe company, yes Shoe company, cannot even make Shoes (what their entire company is based on) that can be walked in. Such a farse of a company.”
“First i want to start out by saying I've been wearing skechers for the past 5 - 6 years and never had any issues. I always purchase 4 pairs a year. I use my new pair every 6 months do to my planter faciatias and heel spurs. The last 4 pairs I recently bought are a huge disappointment. All they do is squeak when I have them on. I'm considering switching to a total different brand. Very unsatisfied.”
“Purchased a pair of shoes from Skechers online. After about 3 months of wearing the shoes the interior lining started falling apart and rolling up. Had a similar problem with a different pair of Skechers as well. Certainly not made to last long - low quality shoes.”
“One Star - Extremely Disappointed with Store Manager's Behavior
I've been a loyal Skechers customer for years, but my recent experience at the Glendale, AZ location (7720 W Bell Rd) on 7/13/2025 left me shocked and disappointed.
I visited the store with a simple question--where is the wide shoe section? When I asked the store manager, she responded curtly that she was helping someone else and immediately turned and walked away without any further acknowledgment. Her tone was unnecessarily rude and dismissive, which caught us off guard for such a basic question.
When we later approached her to express how her behavior made us feel disrespected, instead of apologizing or clarifying, she doubled down on the attitude and told us to leave her store. I couldn't believe that level of unprofessionalism came from someone in a managerial role.
This is not how any customer should be treated, especially by someone who is supposed to set the standard for customer service. I hope Skechers takes this feedback seriously, because experiences like this make customers think twice about supporting the brand.”
“I purchased 3 Pair of shoes today from Carlsbad Outlet. Jewel was a lovely lady who helped me get the correct fit! Comfy shoes. So kind💕Plus Amanda , the manager, was so accommodating! A joy to shop there. Great store I will return to So welcoming … great employees!
Thank you so much . ❤️🙏”
“Do not buy these trainers the stitching is going after only 3 months sent them back to get the label where they came from according to Nicola it's my fault as it's wear and tear perhaps I should just look at them if that's how fragile they are”
“I’ve been wearing Skechers Slip-Ins for four years now. Skechers design and comfort are exemplary. The Skechers outlet at Jersey Gardens in Elizabeth N.J. Is clean and organized. Their sales staff, especially Gerald, were courteous and very helpful. Gerald knew Skechers products very well which made it easier for me to choose my items. The store manager, Schurlles was attentive to his staff and his customers as he walked the sales floor to offer help, advice and encouragement.”
“Lilly at the Westland , Mi store has raving reviews in my book. She is a fantastic sales person with personality.
When I wanted a shoe that was out of stock at her store that I wanted and needed before my cruise , she took it upon herself to get that pair of shoes for me and brought them back to the Westland store where I could then pick them up the next day. Now, that’s first class service!! Thank you Liley!”
“Been wearing Mens sketchers for many years but last two pairs have been poor in quality and a different feel.
Rubber coming away at the toe end. Overall feel has changed.
It looks like they have moved manufacturing to some other cheap manufacturing plant.
I am now actively looking for a different make.”
“Skechers opened a store in York, PA last week. The radio ad said the for the first four days, all purchases were discounted 40%. The sign in the window said all pitches 40% off (see photo). I bought a pair for f shoes that were on clearance. When I paid for them, they were full price. When I asked why the discount wasn’t taken off, the clerk (he was very nice) said there is fine print on the poster saying clearance items excluded. Why didn’t the radio ad say that and you had to be 5 feet away from the window to read the exclusion. You could see the 40% off all purchases from 100 feet away. Another customer said, “That’s unfair.” I didn’t buy the shoes. I felt cheated. Be careful.”
“The customer service is so confusing. Some are really helpful, and others are just so nasty. The info or training given to customer service is all over the board. Every call I have made for mainly the same reason has different answers. The quality and sizing has changed over the past couple of years. I can no longer wear Skechers. Nothing fits right anymore. What has happened to the quality of the employees and shoes?”
“All 3 pairs have gone in the bin within 18-24 months of purchase. Comfortable at the outset, but then deteriorate quickly even with moderate usage (no running or hiking). The soles go flat very quickly indicating poor quality materials.”
