“Bought 4 pairs at Santa Ana warehouse, had “original “ receipt from purchase. My assistant exchanged his for a different pair. A new receipt was printed. When I tried to exchange my pair with original receipt on April 6th we were not allowed. Because we didn’t have the second receipt (which is not original) we could not get full credit for what we exchanged. The extra cost was about $50! I will not do business with them in the future when they don’t honor their terms. Also, I am sorry that I did not look at the reviews first because it seems my issues are consistent with those written.”
“Bought 4 pairs at Santa Ana warehouse, had “original “ receipt from purchase. My assistant exchanged his for a different pair. A new receipt was printed. When I tried to exchange my pair with original receipt on April 6th we were not allowed. Because we didn’t have the second receipt (which is not original) we could not get full credit for what we exchanged. The extra cost was about $50! I will not do business with them in the future when they don’t honor their terms. Also, I am sorry that I did not look at the reviews first because it seems my issues are consistent with those written.”
“Visited Skechers store at belgaum Tamma arcade...Stella was very good at her job,polite,convincing,explained everything patiently n helped us select a good comfortable shoes.
Very happy with her service.”
“Hello my name is Angie and I’m 64 years old. I have never shopped at sketchers but I was in the shopping center in, Oceanside Ca and had a half hour to kill so I thought let me check this sketchers store out.
Not only was I greeted as soon as I walked in the door but the service was beyond the call of duty! I had the pleasure of getting help from Danny, Luke and Sophia, amazing employees! You are fortunate to have employees such these 3 Individuals!
I have my own business and was very impressed! They were very helpful in suggesting merchandise that I would have never thought of wearing, so glad I bought the items, great quality. I bought 2 pairs of sketchers and 6 other items. I will be visiting the store this weekend with my husband, I would like him to try out some of the tennis shoes.
Thank you Luke, Sophia and Danny!
Keep up your amazing work ethics!”
“I had a terrible experience with Skechers. The shoes I bought started falling apart within weeks, even though I wore them lightly. The quality is nowhere near what they advertise. On top of that, customer service was completely unhelpful when I reached out for a replacement. Definitely not worth the price—better to spend your money elsewhere!”
“I had my Skechers D'Lites for 6 weeks.
I walked in them for half an hour everyday and I wore them other times too.
At 6 weeks the inside heels of both shoes had ripped.
They are almost to the point of leaving blisters.
I also had to break them in because they hurt the first few times I wore them.”
“Subject: Extremely Disappointing Experience at Store #01391
Dear [Store Manager/Customer Service Team],
I am writing to express my extreme disappointment regarding the dreadful service I received at your store. On March 31 at 17:01:19, I visited store #01391 (Register 01, Transaction 062214) to purchase a D'Lites Play On Black.
When I requested a fresh piece instead of one from the display, the staff member outright refused. Her attitude was rude and impolite, and she demonstrated a complete lack of customer service skills. Despite my clear explanation that I have an allergy, she still refused to provide me with a fresh piece from the back. This level of service is completely unacceptable.
I urge you to address this issue immediately and ensure that your staff is properly trained in both customer service and handling allergy-related requests. No customer should have to face such dismissive and unprofessional treatment.
I expect a prompt response and an explanation of how you intend to rectify this matter.
Sincerely,
Shereen”
“I had a quality issue with my shoes a metalic piece come lose in the back hurting my foot an obvious quality defect that I did not contribute. The shoes were not new normal wear and I went back after more than a year to the store where I purchased Oakville Burloak plaza - I found two young ladies one was the actually store manager willing to help me she spend 30 minutes on the phone explaining my issue getting approvals etc at the end I was able to pick a new pair which make me really happy to see that Sketchers employs great ppl that actually care and also they are recognizing issues and manage correct issues with products. Great day thank your for employing great talent it is rare to see such dedication and passion for customer service. They absolutely made my day ! Way to go Skechers!”
“I was a brand loyal customer to Skechers Alley Cat and Tom Cat for 15 years . So durable as I work on concrete floors .
As of the past 3 years all pairs I have purchased have had failures in the leather upper . The last pair of Alley Cats have the surface peeling off in just 2 months of semi- regular wear .
Something has changed in your formula.”
“Shoes fit perfectly in a store, very soft and comfortable. However after using them only for a week left insole start to relocate and wear off. There are wear holes around heel area only one week of use! One week! I used them with brand, new socks, no running, just slow 2 mile walks! Photos below.
They were 75$.”
“Comfort is the only reason I buy sketchers 2 pair twice a year. As of this week I will no longer be a customer. The issue isn't the Sketchers it's the customer service. I bought two pairs on 3/25/25 and had to return or swap out a pair due to size. I was told I had to pay 10.85 for the exact same shoe but one size larger. I had just received a 10 dollar discount from Sketchers. I have no problem paying 10 dollars more for them, when i bought them not to swap them. Called customer service and they said i would have to deal with the store i bought them from. If 10 dollars means that much more than your customers then I will find another brand to buy.”
“My bad experience was today 3/26/25 @7:12pm store #00541. Pearlanf Tx. I took my 76 year old mom to buy shoes which she bought 6 pairs and both sales associates working were very rude! The young man was not friendly at all and when ask for help seemed very bothered then the cashier lady was very unpleasant I told her it seems like no one smiles here she responded “that’s just our faces” I asked her for there names since she didn’t have a name badge on and she responded “ we are not allowed to give our names” she was a young woman (assoc:130471) Both of them made our experience unpleasant and we still bought 6 pairs of shoes! Please train them to give better customer service!!”
“I bought a pair of sketchers, the hands free ones, I wore them to work today and they hurt my feet so bad.They are the worst shoes i have ever had on my feet. I called sketchers to see what they could do about it and they offered me a thirty five percent discount on another pair so buyer beware!!!!”
“11 months ago i purchased a pair of Skechers shoes (Go Run) and was disappointed with the quality. The sole's gum is not strong, causing it to wear out quickly. The overall build of the shoes feels subpar, especially considering the brand's reputation. I expected better durability and comfort, but unfortunately, these shoes did not meet my expectations. Skechers should improve the sole quality to ensure better longevity and value for customers. And should replace this pair of shoes.”
“Don't know about their other models, but the Slip-Ins are the most comfortable shoes I've ever worn, even with my orthopedic inserts, and I'm 74.
They have many different styles and colors, I own 3 pair, and may buy more in the future.”
“I bought the sketchers zip up work shoes and they are the most uncomfortable work shoes o have ever wore. I’m on my feet 10 hours a day on concrete and I have tried 5 different pair of inserts and the shoes still hurt like hell. For 109.00 u would think they would be a comfortable work shoes and they are not slip resistant very slick on rainy days. Would not recommend sketchers . Had better luck with Georgia giant work shoes.”
“I visited The Pinellas Park Store on 66TH Street in FL. Kathleen the store Manager helped me find a different pair of footware that i could wear as slippers. I had bought a pair of Dog slippers by Bob, a budget shoe for Sketchere. They were adorable with a dog face on the toes part but their cushion in the heel part became flat in just 2 months. They actually caused my heel & foot to hurt! I returned them and bought a soft shoe with lots of cushion, especially in the heel & has a bit of arch support, as it is not a flat shoe, & has Memory Foam, as it lasts for years! They are also washable! She gave me credit for the slippers I returned even after wearing it for 2 months and I paid the difference. She is very personable, helpful, knowledgeable, & common sensed down to earth & seems very upbeat and energetic. I bought about 8 pair for Christmas for the entire family. It is about the only brand that is comfortable and holds it's comfort”
