Ordered a sofa and rug in-store and was looked after by very friendly sales staff. They took us through lots of options and helped compare colour/material swatches. Left the store feeling confident in my purchase. This was in early September. The sofa was delayed delivery twice. First time I was given the excuse that Covid delayed the construction. Second time I found out about the delay on the expected delivery day. When I called about what time to expect the sofa (it was past 3pm) I was told 'sorry, the day you selected is the day the sofa is delivered to the depot'. What?! The sofa was delivered a week afterwards and I'm happy with the end product. However the rug... When purchasing the rug I was told it could be delivered within a month of ordering, but I opted to wait until the sofa is delivered. Well the rug hasn't arrived a month after the sofa being delivered. It's failed to be delivered three times! Every time I call for help the staff inform me they've emailed "the warehouse" and the "the warehouse" will get back to me within a day. Two weeks and multiple follow ups and this warehouse or Sofology has never contacted me to discuss the missing item from my order. I've written a formal complaint to Sofology by email and haven't received a response after a week. Every time I call them I'm on hold for an hour at which point I give up. Terrible customer service and I couldn't recommend them to anyone based on my experience. I dread my sofa having any issues because I don't want to deal with Sofology ever again!