Sofa and chairs delivered fine. Still waiting for delivery of 1 cushion. On delivery, the recliner mechanism on one of the chairs was faulty. Replacement part was ordered, for which we are still waiting. Originally told 1 week delivery, but when we finally got through to customer service, were told delivery was 2 weeks. that has elapsed and still not received. Now unable to get hold of customer service for an update either by phone or on the live chat on their website-waited over an hour and still no reply. They are happy to take the money, but not so forthcoming when there is a problem.