Sofa barely two years old and fixed cushion now too flat to sit on. Padded up with cushions. Two emails before I got standard response of being out of warranty (by one month). Sent them consumer rights letter explaining the warranty doesn't matter if goods not fit for purpose. I was then assured my issue had been passed to priority team and would receive a reply within 2-24 hours - this was 8 days ago. 2 emails to them have since been ignored. Shocking attitude towards customers who clearly spend a lot of money for shoddy goods
4 years ago
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