I spent £2,000 on a leather corner sofa. Within months it was sagging and pooling badly, with only one 8 stone adult using it in the evenings. They sent somebody out who insisted on using a heat blower to shrink the leather, which made it worse. I then had the furniture ombudsman, who they buy into, so not independent in my view, treat me with a total lack of respect in my own home, he was intimidating and said he’d seen worse. Needless to say, I got nowhere.
4 years ago
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