Horrendous !! I bought a sofa online from them a couple of months back. As it was an In stock item, the delivery was within 2-3 weeks. In a couple of days after ordering, i was told that the delivery can be scheduled and it is time to pay. I paid for the same online and chose a delivery date. A couple of days later i again contacted them to check if i can amend the delivery date. I was told that i cannot as the sofa is being transported, which was an absolute lie. Day before delivery i got a txt suggesting that the delivery will not be made the next day and i must ring up their customer service. Wait times are 30 mins min for anyone to answer. I was told that the sofa was in some other depot (Bury) and it was not moved and since it is in between weekends, i must book the delivery the next week. I had no option but to pick the earliest date available. Again, a day before the delivery i received a txt suggesting that they will not be able to deliver and must call customer service. Another 40 mins of my time on the phone - I was given a reason that there was a problem with the warehouse and was rebooked. On the day of the delivery, i had no communication from them. After waiting for more than 1/2 a day, i called them and the customer service folks suggested that i must expect the delivery between 1-4 and it is being delivered the same day. Nothing came. I had to call back again (30 mins on the phone again) finally the rep made some enquiries with the warehouse team and hold me that they have a problem. They are not able to find the sofa i had ordered and it is missing and needs to be investigated. The rep suggested that i should expect a call from sofology soon (no timeline)..I have been waiting since. They have taken my money but not delivered anything except agony ! I will never ever buy from these dodgy operators and I will recommend you as well to avoid the pain. Stay away from these guys.