I bought a sofa from their clearance range on line. However it never arrived on the day it was due I was never contacted that they were not going to deliver due to the poor state the sofa was in I was told it should never of been sold to me. They offered me a credit note or full refund. So I decided to do the credit note. Due to sofa not arriving they offered me a loan sofa until my new sofa arrived once I’d been in store to choose one Guess what that did not arrive either the day stated and guess what they never contacted me either. Customer service is not working and they blame it on COVID Sofology allow dogs in their stores and apparently the sofa I was charged for was not fit for purpose due to dog et If you want to waste your time be fed a load of lies go to sofology If you want to good service go anywhere else