My mother ordered a swivel chair through clearance, paid and was told it would be delivered in a few weeks time. A week before delivery, she was called to confirm the date of delivery, then on the delivery day was called to say her product "could not be located". When speaking to customer service, she was refused a new version of the same chair (that was apparently in stock) and told none of the clearance versions were available, despite them still being on the website. She was then told that the website was not reliable as it wasn't updated as quickly as their systems, so an item that was out of stock could still be shown as available and purchased through the website. This has left her with nothing to sit on but the floor, having removed her old sofa to make room for the new chair. Absolutely disgusted in Sofology