Ordered a sofa from Sofology online. Got my delivery slot, took the day off work, removed my old sofa which I gave away the night before the delivery was meant to arrive. Waited all day in my house waiting for the delivery that never came. Called their customer service number the next day, waited for over an hour for someone to take my call to then be told my sofa was missing parts which they have known about for almost a week. I asked why have I been receiving text messages and emails all week giving me instructions what to do ahead of this existing delivery day ! The woman said oh, someone has just not updated the system therefore you are still getting the delivery timeslot emails / texts. I asked what am I meant to do now as I have no sofa for my family to sit on. She said they will give me £150 towards another one. I said this is unacceptable and asked for someone to call me back asap with more authority to discuss this further. Surprise, surprise no one called. I called again the following day and they then offered me a refurb one. I was disgusted with them, no compassion or understanding of this situation. I will never purchase from them again.