Just ordered my 5th sofa, 4 previous all significantly damaged. Absolutely zero quality control. Emails generally go unanswered. Hit and miss on aftercare personnel, some helpful (but clearly have no remit to make decisions) others are some of the most unhelpful and dismissive I’ve ever had the misfortune to speak to. Speaking to 100’s of others on (Facebook page ‘sofology angry customers’) the consensus is, is that the sofa you see in the showroom is built from far more superior materials than the one you’ll receive. I’ve had someone else’s (I can only assume rejected) order delivered to me too, with sofology claiming it was new (it had another customer order number attached). Save your money, your time, anger and frustration and buy elsewhere.