Bought the sofa Dec 20 with the platinum insurance. Dog damaged the sofa beginning of May contacted insurance company. They have no record of my purchase and therfore cannot start a claim, so I contacted sofology 7th May and they said it will be sorted asap and to this day have contacted at last twice a week and neither myself or the insurance company have received any documentation to enable repairs. I have asked for a manager no reply. Its a disgrace and will be getting a solicitor involved in the next 7 days. Its now 2nd June
4 years ago
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