Currently waiting in customer service queue for 1 hr 35 mins and 15th in the queue. Sofology driver refused to deliver our sofa yesterday as the wrong delivery address had manually been put on the delivery notice by Sofology customer advisor. Waited 2 hours 15 minutes to get through to customer service yesterday. Promised £100 compensation and a call back which never happened. We've already ordered a second sofa - dread to think what experience we will have with that one.
3 years ago
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