I ordered my sofa and matching cushions back in February 2020. Of course there were delays - to be expected in a pandemic. I won’t bore with with the arduous tale of how many delivery attempts it took (4), how many unanswered emails (too many to count, or how many hours sat on hold (again too many to count). And weeks using deck chairs- I have had spinal surgery so that was fun! The situation now is a year and a half later, I am still waiting for the £50 cushion promised to me in March this year. No cushion, no refund, many more ignored emails from sofology. They keep trying to close the ticket as resolved when they have made no contact with me. The sofas are great. Getting them to give them up is a full time job! I no longer want the cushion. I may not live long enough to see it! I will be contacting my credit card company tomorrow to claw back the charge. An absolute disgrace.