Customer service does not exist within this Company. The sales staff in store are great at their job but once the deal is done you are on your own. In April I bought two sofas described as clearance items. The salesman assured me that they were fine and possibly the reason for the reduction was that they had been returned by customers as they were unsuitable for their homes, possibly too big. I paid for these cash with an estimated delivery of 2/3 weeks. At the same time, I also ordered two brand new sofas from the Chiltern range for delivery in approx 9 weeks. A delivery date was booked with a time slot from 7.30 a.m. for the two clearance sofas. On the due date I was rung by the delivery driver to give me an estimate of their arrival time and also to make sure I had been informed they were only bringing one sofa. I had not been informed. As they were checking the sofa on the van the driver noticed that the back was covered in what look like green paint. More importantly he also noticed that the foot on one side looked misaligned. He proceeded to slash the bottom lining with a knife only to discover that the whole of the leg frame was split from top to bottom. It was beyond usable and therefore they took it away. Hours later, having had no communication from Sofology, I contacted the Hull store and the assistant said she could see my second sofa in store and was puzzled as to why it hadn't been delivered with the other. Apparently, according to the driver and assistant all furniture goes to Sheffield for checking and packing prior to delivery. After several more days of no contact from Sofology, I rang and spoke to someone claiming to be the Manager of the Hull store. He dismissed the drivers and store assistant claim that furniture went to Sheffield to be checked and insisted he had personally packed checked and packed both my sofas some two weeks prior to my delivery and sent them to Sheffield for delivery only. I tried endless ways to contact customer services and had the same problems as described by everyone else. Long wait times, disconnection and emails unanswered. I no longer want my Chiltern sofas but reading the small print, it seems it will cost me 30% of the original price to cancel if, in fact, I could every find a way of cancelling them. I visited the store yesterday and the Manager was most unhelpful claiming that they have just much trouble contacting customer services and have to wait in the queue. As if !!!!!!!!! He said the reason for the delays was due to the unprecedented success of the company sales that had gone through the roof since opening after the covid closures. He claimed to never having spoken to me, knowing nothing about my missing sofas and was totally unable to help other than sending someone an email asking them to ring me. I know this is never going to happen and so the saga goes on. To add insult to injury, it seems that the Chiltern range has now been discontinued. People do yourselves a favour, avoid this company.