Great service in the shop initially but that is where it ended. The sofa we bought was one that was in store and in their clearance. Delivery date was arranged for 2 weeks later. The day arrived and no sofa. No phone calls or emails to advise us of any problems. My husband emailed, messaged and tried to get through on their nightmare of a phone line to no avail. Went back into store and was told they didn't know what would happen and could only email which would take 3-5 days for another response. Promised someone would ring us to rearrange delivery. No one has. Can't seem to get to speak to anyone yet they have our money and we have no sofa. Absolutely diabolical!