It's a shame to have to leave such a negative review, but things are absolutely shambolic. I was contacted the evening before my sofa was meant to be delivered, to be told that it had been sent to the wrong depot, and I would be contacted the following day to re-arrange delivery. No contact was made. I contacted Sofology myself, a ticket was raised, and a promise of a phone call the following day. Yet again no phone call. Was on hold from 8:20am for three hours, made it from 27th in the queue to 2nd in the queue to be cut off, rang a further 2 times, to be cut off again. Sent a web chat message, that was not responded to for three hours, re-sent the original message a handful of times to try and receive a response, finally got a response that told me to stop sending messages. I queried my complaint again via message, and was once more ignored. Feeling like this is essentially daylight robbery at this rate, is this even legal?