Ordered a sofa in June. Got a text to say I could choose a delivery slot. Trie several times but “there was a problem “ managed to get hold of someone via email who told me I needed to pay my balance! Explained I’d taken out finance for the rest. He came back 2 days later to say I could now choose my slot. I chose Saturday 6th of august. Gave away my old sofa a day before delivery. Didn’t get the promised text or email with my 4 hour slot so started calling them at 9am. Got hold of Zoe after 2 hours on hold who put me on hold to have a look at my delivery details, 20 more minutes on hold and I was cut off. Spent another 2 and a half hours on hold then spoke to the same girl who told mr the delivery hadn’t been arranged. I had two emails confirming the delivery date! So now I’m sofaless and can’t get another one (from DFS) until November. Avoid this dreadful company!